Bhanuchander Sreeram

Bhanuchander Sreeram

Technical Support Engineer and Software Developer
India
Telugu, English, Hindi
Full-time Remote

About Me

Highly analytical and results-driven Technical Support Engineer and Software Developer with 11 years of extensive experience diagnosing, troubleshooting, and resolving complex technical issues across high-volume producti…

Experience

Technical Support Specialist

PayPal India Private Limited · Bengaluru, India
Jul 2021 - Jun 2026 · 4 years 11 months

<p>Managed a high-volume queue of 200+ daily tickets and delivered dedicated tier-3 technical support to 3 tier-1 Enterprise Merchants, significantly stabilizing partner relations.</p><p> Served in a critical 24/7 on-call technical support rotation framework utilizing PagerDuty, consistently troubleshooting high-stress or critical payment issues for frustrated enterprise large merchants during production anomalies.</p><p> Provided exceptional weekend coverage and rotated through critical night shifts seamlessly to ensure uninterrupted platform operation and continuous monitoring for worldwide merchant transaction layers.</p><p> Accelerated code debugging, complex SQL diagnostic script generation, and root cause analysis documentation by pairing GitHub Copilot and ChatGPT, boosting personal development velocity.</p><p> Analyzed historical customer sentiment trends against platform error logs to isolate recurring software friction points, providing actionable analytics to Product Teams to drive priority bug-fixing updates.</p><p> Managed critical merchant-facing operations via ServiceNow and internal administrative dashboards, diagnosing high-priority site issues and handling alerts triggered by internal monitoring tools.</p><p> Provided end-to-end integration assistance for diverse PayPal offerings, including advanced checkout capabilities, Braintree, Hyperwallet, and customized payment button configurations.</p><p> Utilized Hadoop-based search systems to parse transaction flow logs, trace API performance, and simulate customer checkouts inside Sandbox test environments.</p><p> Investigated Salesforce cases to isolate core architectural faults, collaborating closely with internal product squads via Jira to deliver thorough RCA responses to affected global merchants.</p><p> Assisted with basic monitoring and environment checks for applications deployed on cloud infrastructures including Google Cloud Platform (GCP) and Amazon Web Services (AWS).</p><p> Conducted extensive REST API testing, payload validation, and endpoint handling using Postman to resolve complex transactional friction points.</p><p> Executed advanced defect isolation and debugging by analyzing CAL correlationIDs, HTTP Archive (HAR) files, and Tealeaf user sessions to trace customer drop-offs.</p><p> Applied advanced prompt engineering methodologies and paired with AI models to perform AI output reviews, perform automated sentiment analysis, and streamline debugging scripts.</p>

Senior Software Engineer / Global Technical Support Engineer

Aditi Staffing (Client: PayPal) · Bengaluru, India
Oct 2020 - Jul 2021 · 9 months

<p>Monitored live platform reliability metrics using Splunk and Kibana dashboard telemetry, managing and resolving production alerts within designated SLAs.</p><p> Conducted rigorous deep-dive root cause analysis on incoming merchant support cases to determine baseline infrastructure or application defects.</p><p> Collaborated cross-functionally with core product engineering modules, identifying product bugs/outages and logging comprehensive engineering tickets in Jira.</p><p> Guided international merchant technical teams through seamless checkout product integrations, utilizing Postman and cURL to debug REST API payload structure errors.</p>

Senior Software Engineer / Support Engineer

Vsion Technologies Inc (Client: PayPal Inc.) · California, USA
Jul 2016 - Mar 2019 · 2 years 7 months

<p>Delivered direct live support and high-impact bug fixes for the foundational PayPal Payments domain using object-oriented C++ and complex SQL on Linux systems.</p><p> Successfully triaged, deflected, and neutralized high-priority live production regressions within strict SLA windows to preserve transaction processing integrity.</p><p> Built and executed automated testing suites inside a Continuous Integration and Continuous Delivery (CI/CD) environment to deploy hotfixes safely.</p><p> Participated in comprehensive transaction flow mapping and system design architectural reviews alongside globally distributed QA and Operations engineering units.</p><p> Managed application deployment workloads and environments leveraging AWS cloud infrastructure hosting environments.</p><p> Utilized Docker for application containerization and orchestrated localized microservices deployments within Kubernetes clusters.</p>

Programmer Analyst

Cerebrum Software Solutions (Internship at HP) · Colorado, USA
Jan 2016 - Jun 2016 · 5 months

<p>Developed and prototyped an object-oriented C++ data structure framework, integrating robust multithreading capabilities to handle concurrent client operations.</p><p> Designed a streamlined WPF frontend logging dashboard under MVVM architecture pattern to substitute legacy interfaces, minimizing user clicks and optimizing desktop keyboard workflows.</p>

Software Engineer

Gomiapp LLC · USA (Remote)
Aug 2015 - Dec 2015 · 3 months

<p>Maintained and enhanced a highly automated Python-based compilation and build-script system to build application code repositories cleanly.</p><p> Debugged multi-threaded audio driver communication protocols and virtualized USB translation layers to enable low-latency remote audio transmissions.</p>

Software Developer

Verizon Data Services India Private Ltd. · Chennai, India
Feb 2011 - Jun 2013 · 2 years 4 months

<p>Led a massive high-integrity data migration project, porting a core legacy database architecture seamlessly from DB2 into a modern SQL-Server framework with 100% data fidelity.</p><p> Authored custom validation software using Unix Shell Scripting to check, compare, and verify output data streams between systems.</p><p> Refactored code components, resolved live defects over CORBA client-server architectures, and performed post-go-live cutover and production environment adjustments.</p>

PROJECTS

Sentiment analysis

paypal · Paypal.com
Duration : 01-Jan-2026 - 30-Apr-2026

<p>i have developed a tool to calculate sentiment of the merchant and based on that salesforce cases are routed to appropriate teams and buckets. It saved 50% mttr and omproved deflection rate.</p>

Certifications

N/A

Abertay University, United Kingdom · Aalo , Arunachal Pradesh , India · 2025

Skills

LangChain LLaMA Model Retrieval-Augmented Generation (RAG) NLTK Scikit-learn Pandas Streamlit Prompt Engineering Transformers Pinecone GitHub Copilot ChatGPT C++ Java Python X++ Microsoft Dynamics AX 2012 HTML XML JavaScript Bash Shell Scripting SQL DB2 SQL Server PostgreSQL Oracle Salesforce Jira ServiceNow Splunk Postman Kibana Sumo Logic Tealeaf PuTTY Eclipse MS Visual Studio PagerDuty Google Cloud Platform Amazon Web Services Docker Git ClearCase Tortoise SVN Linux UNIX Microsoft Windows REST API cURL
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