Bassam Ibrahim

<p>Time Lost Due To Technology Issues (downtime).<br>
Managing Company Assets, checking computer hardware to ensure functionality.<br>
Helping the firm’s employees with tech-related problems.<br>
Setting Up Workstations.<br>
Perform troubleshooting to diagnose and resolve problems (repair or replace parts).<br>
Maintain records/logs of repairs and fixes and maintenance schedule.<br>
Changing the HDD to SSD with transferring all the data and reinstall programs.<br>
Setting up printer, changing the cart bridge.<br>
Collaborate as a team member on technology initiatives and projects.</p>

.Time Lost Due To Technology Issues (downtime).
• Managing Company Assets, checking computer hardware to ensure
functionality.
• Helping the firm’s employees with tech-related problems.
• Setting Up Workstations.
• Perform troubleshooting to diagnose and resolve problems (repair or
replace parts).
• Maintain records/logs of repairs and fixes and maintenance schedule.
• Changing the HDD to SSD with transferring all the data and reinstall
programs.
• Setting up printer, changing the cart bridge.
• Collaborate as a team member on technology initiatives and projects.

Time Lost Due To Technology Issues (downtime)
Managing Company Assets, checking computer hardware to ensure functionality
Helping the firm’s employees with tech-related problems
Setting Up Workstations
Perform troubleshooting to diagnose and resolve problems (repair or replace parts)
Maintain records/logs of repairs and fixes and maintenance schedule
Changing the HDD to SSD with transferring all the data and reinstall programs
Setting up printer, changing the cart bridge
Collaborate as a team member on technology initiatives and projects

<p>Responsible for formatting all IT equipment<br>
IT hardware fixing<br>
Managing the firewall and the networking in the office.<br>
Update and install hardware and software drivers.<br>
Troubleshooting all IT equipment (printers, routers, headsets, laptops,...)and providing technical support for all reported issues.<br>
Data mining.<br>
Call center operational analysis.<br>
Campaigns success metrics.<br>
Supporting team leaders with the metrics they need to follow up on their agents' performance.<br>
Train all the workers on the business information systems we yse (Intercom, IonoView, Comunik, Zendesk).<br>
Monitoring agents' activities on specific dashboard.<br>
Preparing and uploading campaigns on time for outgoing sales and customer satisfaction calls, Preparing weekly reports for attendance.</p>

<p>Organizing the WASH festival.<br>
Organizing awareness campaigns about hygiene and water sanitation within the Wash program.<br>
Awareness campaigns about recycling within GREENTRACK project.<br>
Responsible for the implementation of the project in the field.<br>
Responsible for the budget related to the materials needed for the evetns.<br>
Outreach activities to engage children in the awareness campaigns.</p>

Responsible for formatting all IT equipment
IT hardware fixing
Managing the firewall and the networking in the office
Update and install hardware and software drivers
Troubleshooting all IT equipment (printers, routers, headsets, laptops,...)and providing technical support for all reported issues
Data mining
Call center operational analysis
Campaigns success metrics
Supporting team leaders with the metrics they need to follow up on their agents' performance
Train all the workers on the business information systems we use (Intercom, IonoView, Comunik, Zendesk)
Monitoring agents' activities on specific dashboard
Preparing and uploading campaigns on time for outgoing sales and customer satisfaction calls, Preparing weekly reports for attendance

Organizing the WASH festival
Organizing awareness campaigns about hygiene and water sanitation within the Wash program
Awareness campaigns about recycling within GREENTRACK project
Responsible for the implementation of the project in the field
Responsible for the budget related to the materials needed for the events
Outreach activities to engage children in the awareness campaigns

.Responsible for formatting all IT equipment
• IT hardware fixing
• Managing the firewall and the networking in the office.
• Update and install hardware and software drivers.
• Troubleshooting all IT equipment (printers, routers, headsets,
laptops,...)and providing technical support for all reported issues.
• Data mining.
• Call center operational analysis.
• Campaigns success metrics.
• Supporting team leaders with the metrics they need to follow up on
their agents' performance.
• Train all the workers on the business information systems we yse
(Intercom, IonoView, Comunik, Zendesk).
• Monitoring agents' activities on specific dashboard.
• Preparing and uploading campaigns on time for outgoing sales and
customer satisfaction calls, Preparing weekly reports for attendance.