Basab Roy

<p>Spearheaded the development and execution of a comprehensive training program for customer support staff, leading to a 30% increase in customer satisfaction ratings and the successful mentorship of 50+ team members over six months.<br>
Coached and elevated a team of 25 customer support agents which led to a 35% increase in customer satisfaction ratings and a 20% improvement in first-call resolution rates over a 6-month period.<br>
Elevated customer satisfaction scores by 25% over a 6-month period by developing a comprehensive training program and mentorship model for support staff, focusing on empathetic communication and efficient problem-solving techniques.<br>
Trained and mentored a team of 25+ customer support agents which led to a 15% increase in customer satisfaction scores and a 30% decrease in average call handling time over six months.</p>

<p>Managed 60+ customer interactions daily, providing technical troubleshooting and problem resolution, which boosted customer satisfaction ratings by 35% over a 6-month period.<br>
Provided exceptional customer service to over 100 clients daily, resolving 95% of issues on the first contact and earning a customer satisfaction rating that consistently exceeded 90%.</p>

<p>Contribute to the design and development of new products by actively participating in cross-functional teams, providing input on design feasibility, and assisting in the creation of prototypes.<br>
Support the implementation of testing procedures to ensure products meet specified requirements.<br>
Analyse test results, identify areas for improvement, and contribute to maintaining high-quality standards throughout the product development process.<br>
Maintain comprehensive documentation of product specifications, design changes, and testing procedures.<br>
Communicate technical information effectively with team members and other stakeholders, ensuring a clear understanding of project goals and progress.</p>