I am an experienced client centric professional backed with strong academics. I have an extensive experience of Human Resource Management, Credit Control/Finance, Customer Services, Business Research and Data Analytics. …
I am an experienced client centric professional backed with strong academics. I have an extensive experience of Human Resource Management, Credit Control/Finance, Customer Services, Business Research and Data Analytics. I am proficient in reporting, dashboard making, presentation and drafting due to advanced skills in Microsoft Office, Power BI, Tableau and other ERPs such as CRM and SAP.
Performed end to end recruitment process
Filing and Documentation
Survey and Recruitment Reporting
Implementation of Document Management System, Employee Enrollment, Department Collaboration
Insurance management of employee and HR operational activities
Turnover Analysis Report, dashboard creation and Employee Engagement
Managed complaint escalations, remaining calm and professional throughout to maintain positive customer satisfaction ratings
Monitored business and process metrics to measure and manage customer service effectiveness
Advised management of customer service trends, creating proactive strategies to maintain best practices
Actioned client feedback to improve product and service offerings
Maintained up-to-date activity records for reliable reporting and analysis
Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance
Identified skills gaps and arranged relevant training to upskill clerical team
Design, plan and execute selection processes using Taleo Oracle
Design and implement new employee onboarding and induction
Manage the regulatory compliance and reporting as per the prevalent Labor law legislations
Updating Digital Notice Board and support
Recruitment reporting and dashboard making
Ensuring timely payment of debt and responding to relevant client inquiries
Evaluating new credit requests and reviewing credit rankings of client with banks data analytics
Dashboard creation and financial reporting using Microsoft Excel and Microsoft Power BI tools
Inter-departmental queries and issues resolutions
Minimized risk by proactively advising management of active payment issues
Helped team to improve strategies for resolving outstanding inquiries
Maintained operational compliance with regulatory guidelines and established company policies
Ensuring timely payment of debt and responding to relevant client inquiries.
Evaluating new credit requests and reviewing credit rankings of client with banks data analytics.
Dashboard creation and financial reporting using Microsoft Excel and Microsoft Power BI tools.
Inter-departmental queries and issues resolutions
Minimized risk by proactively advising management of active payment issues.
Helped team to improve strategies for resolving outstanding inquiries.
Maintained operational compliance with regulatory guidelines and established company policies.
Managed complaint escalations, remaining calm and professional throughout to maintain positive customer satisfaction ratings.
Monitored business and process metrics to measure and manage customer service effectiveness.
Advised management of customer service trends, creating proactive strategies to maintain best practices via research.
Actioned client feedback to improve product and service offerings via collaboration with inter-related teams.
Maintained up-to-date activity records for reliable reporting and analysis.
Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.
Identified skills gaps and arranged relevant training to upskill clerical team..
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