Arwa Khumri has experience in project coordination, technical support, customer service, and data analysis. She has worked with SQL, Power BI, Tableau, data cleaning, and dashboard creation, and has academic backgrounds …
Arwa Khumri has experience in project coordination, technical support, customer service, and data analysis. She has worked with SQL, Power BI, Tableau, data cleaning, and dashboard creation, and has academic backgrounds in Project Management, Big Data, and Computer Applications.
• Diagnosed and resolved technical issues promptly, ensuring minimal downtime and optimal system performance.
• Maintained exceptional customer service skills demonstrated through effective communication, problem resolution, and maintained high levels of customer satisfaction.
• Expertised in utilizing help desk ticketing systems and remote desktop software to efficiently manage and resolve technical support inquiries.
Demonstrated strong communication skills with customers and address their needs efficiently.
Collaborated with the customers with utmost empathy and patience ensuring a positive customer experience.
Showed flexibility to adapt to changing customer needs, company policies, and procedures.
Diagnosed and resolved technical issues promptly, ensuring minimal downtime and optimal system performance.
Maintained exceptional customer service skills demonstrated through effective communication, problem resolution, and maintained high levels of customer satisfaction.
Expertised in utilizing help desk ticketing systems and remote desktop software to efficiently manage and resolve technical support inquiries.
Researched, extracted, cleaned, and modified large datasets to derive information on patterns and insights for the planning process for a new Red Bull venture in Surat.
Utilized SQL to query and synthesize data from enterprise-scale databases, ensuring data quality and identifying improvement opportunities.
Maintained a strategic relationship with internal and external stakeholders.
Utilised Power BI as the visualization tool for creating dashboards.
Assisted in data collection, cleaning, and manipulation for analysis, ensuring data quality and consistency.
Created data visualizations using Tableau to communicate key findings and insights.
Contributed to the implementation of data governance processes and best practices to maintain data quality standards.
Worked closely with the marketing team to seamlessly integrate the Red Bull brand into relevant events, effectively generating a 15% increase in brand engagement.
Developed and executed creative promotional strategies, leveraging social media, interactive displays, and experiential marketing techniques to captivate and resonate with target audiences.
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