Experienced Business and Data Analyst with a focus on leveraging Business Intelligence tools to drive business goals and improve operational efficiency. Adept at turning complex data into actionable insights and presenti…
Experienced Business and Data Analyst with a focus on leveraging Business Intelligence tools to drive business goals and improve operational efficiency. Adept at turning complex data into actionable insights and presenting them in a clear and effective manner.
• Spearheaded the process of data collection and integration from multiple sources using SQL, ensuring accurate profitability metrics.
• Led the design and implementation of Power BI dashboards to analyze profitability metrics across various banking products.
• Utilized Vizio to map the data flow and dependencies in the analytics pipeline, contributing to enhanced operational efficiency.
• Conducted quarterly performance reviews and facilitated feedback loops, leveraging Confluence for documentation and Jira for task management.
• Designed complex SQL queries to extract financial data from the bank's databases.
• Visualized revenue streams and profitability metrics using Power BI.
• Built interactive Tableau dashboards that allowed for in-depth data exploration and ad hoc querying.
• Used Vizio for process mapping, aiding in the identification of bottlenecks in the product portfolio.
• Managed project documentation and data dictionary using Confluence and Jira.
<p>Coordinated with actuarial and data science teams to design, test, and implement predictive models for policyholder behaviour.<br>
Conducted comprehensive data audits using SQL to ensure accurate and actionable analytics.<br>
Led the development of Tableau dashboards to track and visualize key policyholder behaviours and key performance indicators (KPIs).<br>
Facilitated cross-functional workshops using Jira and Confluence to translate analytic insights into strategic recommendations.<br>
Conducted in-depth data mining using SQL for historical policyholder data.<br>
Developed BI reports and dashboards in Power BI for tracking key performance indicators.<br>
Utilized Tableau for advanced analytical models, focusing on customer segmentation.<br>
Collaborated with data engineering team to automate data pipelines.<br>
Executed A/B tests to understand the impact of different strategies on customer behaviour.</p>
<p>Collaborated with peers and Project manager in the delivery of high-quality digital solutions<br>
Document internal business user and functional specification requirements using interviews, document analysis, workshops, surveys, and task and workflow analysis in moderate to highly complex environments<br>
Interacted with the users of the functional applications to understand their needs and to anticipate ways in which technological solutions can enhance the business processes.<br>
Participated in the overall planning, execution, and success of a complex cross-functional team<br>
Determined customer objectives, analysed current processes and developed cost-effective production and operational improvements<br>
Render exceptional customer service and maintain a high-rating on-quality monitoring tests.<br>
Determine operational objectives by studying business functions and gathering requirements from multiple stakeholders.<br>
Captured As-Is Process designed TO-BE Process and performed Gap Analysis.<br>
Recommended processes by identifying problems and writing improved procedures<br>
Contributed to team effort by accomplishing related results as needed<br>
Promptly providing response to customer questions with full knowledge about features and benefits of the product.</p>
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