Adam Aziz

<p>Produced monthly branch statistics and analysis reports, while reviewing and establishing reporting processes across the Product Safety Group.<br>
Improved transparency, coordination and resource allocation by consolidating information and eliminating duplicate reporting through gap and overlap analysis.<br>
Increased data extraction efficiency by resolving technical issues, consulting specialists and securing IT prioritisation.</p>

<p>Designed and delivered Global Communication Skills learning and development programs across P&G Japan and South Korea.<br>
Managed the new-hire training program and supported employee capability development.<br>
Designed and conducted communication assessments used as part of employee promotion criteria.</p>

<p>Delivered English-language instruction across all proficiency levels, assessed new students for appropriate class placement, and provided individual learning support.<br>
Designed and launched a successful specialist course using American television content and managed an advanced 20-week business English program, adapting lesson plans for mixed-ability classes, developing assignments and supporting students through one-to-one coaching.<br>
Also assisted newer instructors and contributed to a professional, engaging learning environment.</p>

<p>Promoted from English Language Instructor to Assistant Trainer to Branch Manager, delivering individual and group programs for adults and children, including exam preparation, business and travel English, and classes of up to 40 elementary students.<br>
Developed customised lessons and curricula, assessed student ability and progress, prepared counselling reports, supported prospective-client demonstrations and sales activities, and administered branch instructor training through observations, performance evaluations, coaching and monthly development meetings.</p>

<p>Lead a team of analysts, data scientists and engineers delivering enterprise insights, data products, decision-support models and AI-enhanced analytics across complex operational datasets.</p><p> Own a multi-year analytics roadmap across KPI dashboards, self-service analytics, AI-enabled insights, data quality, governance, forecasting and commercial decisioning.</p><p> Reduced data warehouse volume by 42%, cutting unused datasets from 355 to 205 tables/views and eliminating 517.2M stagnant rows, improving platform resiliency and reliability for 200+ customers.</p><p> Strengthened enterprise KPI trust by increasing consistency across 27 service KPIs from 62% to 100%, reducing duplicate Power BI dashboards from 70+ to 46 and cutting KPI escalations to zero.</p><p> Led development of an AI assistant for case summarisation and Q&A, reducing case-spike analysis from 3-days to near-instant insight and improving proactive issue management.</p><p> Led an AI-based laptop performance methodology using device observability to classify usage, identify underperforming devices, guide refresh actions, improve stock forecasting and support millions in potential global asset management savings and reduce over-provisioning risk.</p><p> Built the commercial case for adopting the M5 MacBook Air as Cisco's standard Mac offering, showing it met the needs of 87%+ of global Mac users while delivering 1.5x the performance of M4 MacBook Pro, 2x the performance of M3 generations, costing 23% less than the new M5 14-inch MacBook Pro and less than half the cost of the M5 16-inch MacBook Pro.</p><p> Built an evidence-based Finance proposal for higher-spec laptop model investment, using Python, anomaly detection, GenAI-assisted summaries and Power BI storytelling to link rising CPU/RAM pressure to AI developer workloads and influence future AI-ready device budget planning.</p><p> Built the commercial case for ThoughtSpot capacity uplift, showing the $70K / 250M-row option delivered 2.9x better value than the $40K / 50M-row option, with 65% lower cost per million rows and 5x the capacity for only 1.75x the cost.</p><p> Grew ThoughtSpot self-service analytics adoption by 326%, from 46 to 196 weekly active users, and increased monthly query volume from 8.1K to 19.2K, reducing data request workload by 33% and avoiding short-term dashboard development projects by 67%.</p><p> Reduced AI token waste by 40% by analysing token usage, refining prompts and reviewing GenAI use cases for efficiency and relevance.</p><p> Partner with data engineering, governance, privacy and European Works Council stakeholders to improve Snowflake ingestion, DBT migration, data quality, lineage, reporting reliability and responsible employee data use.</p>

<p>Built the foundations for a new data function, directing analytics effort toward high-value business problems, priority service areas and operational performance improvement.</p><p> Developed business value cases for IT programs worth $11M+, clarifying expected value, savings, delivery priorities and investment trade-offs for senior leaders.</p><p> Reduced Blue Screens of Death and Cisco application crashes through root-cause analysis, saving up to $4.3M in productivity hours across 34.4K employees.</p><p> Worked extensively with global Windows, Mac, Linux and mobile teams supporting approximately 150,000 laptop and mobile devices across OS and security compliance, upgrades, driver management, software asset management, device performance, hardware refresh cycles, stock forecasting and global supply and demand.</p><p> Supported service desk operations by applying text analytics to quarterly support-case data across 200+ services, identifying demand peaks, recurring issues and areas requiring proactive intervention.</p><p> Improved stakeholder satisfaction by streamlining analytics intake, reducing delivery delays and improving the speed and quality of decision-support outputs.</p><p> Built an analyst community across IT, improving knowledge sharing, delivery consistency and capability uplift through quarterly show-and-share sessions.</p>

<p>Delivered enterprise BI, reporting and visualisation across IT services to support planning, investment decisions, operational improvement and executive reporting.</p><p> Improved business value case accuracy by 80% by strengthening data analysis, reporting logic and measurement of expected benefits for IT programs.</p><p> Reduced manual reporting by 65% through BI automation, improving reporting speed and freeing analysts to focus on higher-value analysis.</p><p> Avoided $1M in global asset management charges by using analytics to identify and resolve asset data and allocation issues.</p><p> Developed global data visualisation standards, improving dashboard consistency, usability and stakeholder trust in reporting outputs.</p>

<p>Analysed research data from 42 Australian universities to support accurate allocation of $1.64B in Government research block grants, including data modelling, what-if analysis, ad hoc reporting and stakeholder recommendations.</p>