Data-driven analyst experienced in root cause analysis, operational performance analytics, and dashboard development for
enterprise environments. Proficient in SQL, Power BI, Excel, and PowerPoint for building reports, …
Data-driven analyst experienced in root cause analysis, operational performance analytics, and dashboard development for
enterprise environments. Proficient in SQL, Power BI, Excel, and PowerPoint for building reports, analyzing datasets, and
generating business insights. Developed projects spanning EV market analysis and business performance analytics, applying
market sizing, data visualization, and KPI analysis to support data-driven decision-making.
Built Power BI reports connected to SQL views to track HP product issues by product line, support tier, and resolution type, supporting quality control improvements and SLA reviews.
Designed a weekly issue trend-tracking system in Excel (Pivot Tables, conditional formatting); later migrated to Power BI to meet client requirements.
Performed time-series analysis on support case data to identify peak failure windows by device type and OS version, reducing average resolution time.
Queried Dynamics 365 CRM exports in SQL to segment cases by issue category, product SKU, and resolution pathway for weekly ops reporting to enterprise IT stakeholders.
Delivered remote technical support for HP commercial and consumer devices; logged structured case notes in Dynamics 365 CRM to ensure clean, query able data for downstream reporting.
Performed root cause analysis on crash dumps, driver failures, and battery degradation using WinDbg and HP Image Diagnostics, documenting findings in a shared defect log.
Resolved software incidents remotely via LogMeIn and coordinated on-site hardware support; maintained SLA compliance metrics tracked weekly through Excel dashboards.
Built Power BI reports connected to SQL views to track HP product issues by product line, support tier, and resolution type, supporting quality control improvements and SLA reviews., Designed a weekly issue trend-tracking system in Excel (Pivot Tables, conditional formatting); later migrated to Power BI to meet client requirements., Performed time-series analysis on support case data to identify peak failure windows by device type and OS version, reducing average resolution time., Queried Dynamics 365 CRM exports in SQL to segment cases by issue category, product SKU, and resolution pathway for weekly ops reporting to enterprise IT stakeholders., Delivered remote technical support for HP commercial and consumer devices; logged structured case notes in Dynamics 365 CRM to ensure clean, query able data for downstream reporting., Performed root cause analysis on crash dumps, driver failures, and battery degradation using WinDbg and HP Image Diagnostics, documenting findings in a shared defect log., Resolved software incidents remotely via LogMeIn and coordinated on-site hardware support; maintained SLA compliance metrics tracked weekly through Excel dashboards.
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