Aarathi Raj

Aarathi Raj

Aarathi Raj_Business/Data Analyst_7 years exp.
United Arab Emirates
Malayalam, Hindi, English

About Me

Evaluate and problem solve through data analysis using combined knowledge of modelling, statistics and analytics. Proficient in Python app development, Web Service Automation, Access, Excel VBA, SQL, Microsoft …

Experience

ENGINEER/ANALYST

Etisalat
Mar 2021 - Present · 5 years 7 months

Detailed in CV

Engineer (Reporting Specialist/Analyst)

Etisalat, Dubai, UAE
Mar 2021 - Present · 5 years 7 months

Engineer (Reporting Specialist/Analyst)

Etisalat, Dubai, UAE
Mar 2021 - Present · 5 years 7 months

Business support of business critical applications supporting over 100+ analysts within the department and externally with 30+ IT support personnel.
Conceptualize & create departmental analysis tools and techniques to drive data value.
Design, develop, implement, and maintain dashboards and management reports to drive key business decisions.
Simplify and automate reporting and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders.
Manage, maintain, and support business applications and their operating environments.
Daily/weekly/Monthly checks on data quality for different IT applications landscape.
Assist the SME’s in conducting and completing root cause analysis and business impact assessments.
User acceptance test planning, execution, and follow up of defects logged to defect life cycle closure.
Develop and execute database queries and conduct analyses.
Identify the analytical approaches required, and utilize available analytical resources and tools to maximum potential to get to the root of issues.
Product evaluation for new product implementation and deployment.
New Application research and development in Python for cost saving and improved operations/process efficiency.
Collaborate with best practice teams like Operation & Research (O&R), Standards & Procedure (S&P) and Market Ops, to manage new product development from idea generation, research, pro forma modeling, and implementation.
Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.

Revenue Optimization Coordinator / Analyst

Emirates Airline, Dubai, UAE
Apr 2016 - Dec 2020 · 4 years 8 months

<p>Business support of business critical applications supporting over 100+ analysts within the department and externally with 30+ IT support personnel.<br>
Conceptualize & create departmental analysis tools and techniques to drive data value.<br>
Design, develop, implement and maintain dashboards and management reports to drive key business decisions.<br>
Simplify and automate reporting and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders.<br>
Manage, maintain and support business applications and their operating environments.<br>
Daily/weekly/Monthly checks on data quality for different IT applications landscape.<br>
Assist the SME’s in conducting and completing root cause analysis and business impact assessments.<br>
User acceptance test planning, execution and follow up of defects logged to defect life cycle closure.<br>
Develop and execute database queries and conduct analyses.<br>
Identify the analytical approaches required, and utilize available analytical resources and tools to maximum potential to get to the root of issues.<br>
Product evaluation for new product implementation and deployment.<br>
New Application research and development in Python for cost saving and improved operations/process efficiency.<br>
Collaborate with best practice teams like Operation & Research (O&R), Standards & Procedure (S&P) and Market Ops, to manage new product development from idea generation, research, pro forma modelling and implementation.<br>
Coordinate and escalate complex or specialized enquiries to responsible teams to ensure ad hoc support is provided.</p>

Customer Service Executive

ARAMEX, Dubai, UAE
Oct 2015 - Mar 2016 · 5 months

<p>Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.<br>
Responding to incoming calls from prospective customers, upselling and/or cross-selling where possible.<br>
Generating sales leads that develop into new customers.<br>
Build a customer’s interest in the services and products offered by the company.<br>
Maintain a high level of service awareness at all time.</p>

Project Engineer

RailTel Corporation of India Ltd, Chennai, India
Jan 2013 - Apr 2014 · 1 year 3 months

<p>Co-ordination with M/s BBNL and the executing agencies of NOFN, with Nodal officers of RailTel for NOFN with regard to GPS Survey of Blocks and Gram Panchayats.<br>
Link Budget Calculation, Network diagram, Line Diagram and Network design of Passive Optical Network (PON).<br>
Collection of survey reports from the executing agencies and verification using mapping tools(MapIt GIS, Google Maps, ArcGIS)and scrutiny of the survey reports for accuracy of various parameters.<br>
Preparing estimates & summary for analysis and planning.</p>

Revenue Optimization Coordinator / Analyst

Emirates Airline, Dubai, UAE
Apr 2016 - Dec 2020 · 4 years 8 months

Business support of business critical applications supporting over 100+ analysts within the department and externally with 30+ IT support personnel.
Conceptualize & create departmental analysis tools and techniques to drive data value.
Design, develop, implement, and maintain dashboards and management reports to drive key business decisions.
Simplify and automate reporting and other data-driven activities; build solutions to have maximum scale and self-service ability by stakeholders.

Customer Service Executive

ARAMEX, Dubai, UAE
Oct 2015 - Mar 2016 · 5 months

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives.
Responding to incoming calls from prospective customers, upselling and/or cross-selling where possible.
Generating sales leads that develop into new customers.
Build a customer’s interest in the services and products offered by the company.
Maintain a high level of service awareness at all time.

Project Engineer

RailTel Corporation of India Ltd, Chennai, India
Jan 2013 - Apr 2014 · 1 year 3 months

Co-ordination with M/s BBNL and the executing agencies of NOFN, with Nodal officers of RailTel for NOFN with regard to GPS Survey of Blocks and Gram Panchayats.
Link Budget Calculation, Network diagram, Line Diagram and Network design of Passive Optical Network (PON). Collection of survey reports from the executing agencies and verification using mapping tools(MapIt GIS, Google Maps, ArcGIS) and scrutiny of the survey reports for accuracy of various parameters.
Preparing estimates & summary for analysis and planning.

Revenue Optimisation Coordinator(Analyst)

Emirates Group
Mar 2016 - Dec 2020 · 4 years 8 months

Detailed in CV

Customer Service Executive

Aramex
Oct 2015 - Mar 2016 · 5 months

Detailed in CV

Project Engineer

RailTel Corporation of India Ltd.
Jan 2013 - Apr 2014 · 1 year 3 months

Detailed in CV

Skills

Application Development Application Management Application Support Business Analysis Business Analytics Data Evaluation Data Analysis Professional Microsoft Access Python QA Testing Quality Testing Research and Development SQL Database System Testing Test Automation SQL PLSQL Excel VBA Access VBA XML MicroStrategy Power BI Google Analytics Oracle Postgres SQL Microsoft SQL PyCharm Sublime Text SOAPUI READYAPI POSTMAN Bootstrap SITA Airfare INFARE PROS Amadeus MARS Group Revenue Management Systems ITSM Remedy Microsoft Excel Microsoft PowerApps Data Wrangling Agile Methodology Web Service Automation Regression testing Bug reporting Presentation skills Communication skills Critical thinking Problem-solving Attention to detail
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