<p>Drive business analytics and program governance for a pan-India retail network spanning 2,500+ stores, 300+ districts and 28 states, partnering with Operations, Technology, Finance, Engineering, Marketing, Procurement and Business teams.</p><p> Lead requirement discussions and stakeholder reviews to define business problems, expected outcomes, functional requirements and actionable solutions; translate requirements into structured documentation, dashboards and delivery trackers.</p><p> Analyze store-level KPIs including sales, footfall, conversion, ATS, ASP, gross margin, Opex, manpower and operational productivity to identify exceptions, root causes and improvement opportunities.</p><p> Directed store network optimization and Dehire analysis, identifying ~20% non-viable loss-making stores through footfall, catchment, location feasibility, rent-to-sales, manpower and market-potential analysis; supported business cases, approvals and execution contributing to ~₹15 Cr rental and Opex savings.</p><p> Lead a 12-member Store Monitoring Team covering ~2,200 stores through CCTV/video audits; established structured exception governance and reduced readiness/compliance exceptions from 14% to 5%.</p><p> Coordinate issue resolution between Operations, Marketing, Facility Management and Engineering teams, using action trackers, escalation mechanisms and SLA-based follow-up to close operational gaps.</p><p> Project-drive pan-India Wi-Fi transformation across 2,500+ stores, coordinating rollout plans, milestones, dependencies and risk mitigation with Technology, Operations and Format teams; supported execution at ~114 stores/week with no planned disruption to store operations.</p><p> Coordinate the migration from legacy CCTV systems to IP-based cameras and help define analytics use cases such as customer heatmaps, dwell time, buying patterns and operational exception detection.</p><p> Build and maintain Excel/Power BI performance dashboards and executive reports for 50+ stakeholders, consolidating KPIs from multiple functions and reducing manual reporting effort by ~40%.</p><p> Review store performance with Area Managers and State teams, identify root causes, recommend corrective actions and track closure through structured governance routines.</p>
