Senior IT Service Manager

Key Responsibilities

Own Cloud Services End-to-End

• Take full ownership of cloud services lifecycle

• Ensure delivery against SLAs OLAs and KPIs driving high service quality and performance

• Continuously enhance service reliability and efficiency

Drive Operations & Service Excellence

• Ensure stable secure and highly available cloud environments (Azure AWSGoogle Cloud) in a 24/7 model

• Lead critical incident management (P1/P2) coordinating cross-functional teams and escalations

• Perform root cause analysis (RCA) and implement long-term solutions to prevent recurrence

• Monitor performance availability and capacity to ensure optimal service health

Governance Risk & Security

• Establish and maintain service governance frameworks including standards policies and controls

• Ensure compliance with security risk and audit requirements

• Manage operational and security risks across cloud services

• Promote and enforce cloud security best practices (IAM data protection networking)

Lead Change & Continuous Improvement

• Oversee change management processes for cloud platforms and infrastructure

• Drive automation and efficiency through innovative solutions including AI

• Optimize service performance and cost across multi-cloud environments

• Align operations with enterprise cloud strategy and roadmap

Engage Stakeholders & Partners

• Act as the primary point of contact for cloud service performance and escalations

• Deliver clear executive-level reporting onservice health risks and improvements

• Collaborate with engineering teams security application owners and external vendors

• Manage relationships with strategic partners and service providers

What were looking for

• Experience inIT Service Management (ITSM)preferably in cloud environments

• Hands-on exposure toAzure AWS and/or Google Cloud services

• Strong background inincident problem and change management

• Experience withmulti-cloud or enterprise-scale platforms

• Strongstakeholder management and communication skills

• Structured ownership-driven mindset with ability to handlehigh-impact incidents

• Ability to operate effectively in high-pressure incident scenarios

• Experience working with cross-functional global teams

What we are offer

• Private medical and dental care life insurance

• Lunch Sodexo card to be used in the canteen or outside

• Hybrid working arrangement

• Employee pension plan

• Cafeteria benefit program multisport card

• Wide range oftrainings language learning platform further education and professional qualification support possibility

• Company Car or Car Allowance

• Free bike and carparkingfor all employees

• In this position you will earn no less than21800PLN gross monthly

Please note that onlyon-lineapplications will be taken into consideration.

Only selected candidates will be contacted.

Relocation support is notavailable for this job

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