Operations Expert

The Operations Expert  is a key individual contributor within the Evaluation Services (EVS) Operations Support team reporting to the Director of Operations. This individual will act as the primary coordinator for cross-functional initiatives aimed at improving operational efficiency and digital transformation within EVS. The role focuses on bridging the gap between high-level strategy and technical execution ensuring that projects are delivered on time and deliver measurable value to the organization.

Core Responsibilities:

• Project Coordination & Execution
  • Plan and oversee the end-to-end execution of core operational projects ensuring all stakeholders are aligned on goals and timelines.
  • Coordinate internal resources and collaborate with cross-functional teams (including Tech Product and Business units) to resolve dependencies and resource constraints.
  • Monitor project progress identify/resolve/escalate potential bottlenecks and implement mitigation strategies to keep initiatives on track.
  • Identify opportunities and implement solutions for process improvement and automation to enhance team scalability and reduce manual effort.
  • Maintain robust project documentation and governance standards to ensure long-term sustainability of implemented solutions.
• Data Governance
  • Act as the business lead for data-related initiatives ensuring that operational logic is correctly translated into technical requirements for reporting and analytics.
• Stakeholder Management & Reporting
  • Serve as a central point of contact for project-related communication across regional and global teams.
  • Prepare professional status reports and executive briefings to provide visibility into project health and risks.
  • Support change management efforts by ensuring team members are trained and equipped to adopt new tools and workflows.

Qualifications :

• Experience: 5 years of experience in Project Management or a related operational role with a strong focus on operational excellence topics (e.g. productivity improvement capacity management process optimization reporting) in a fast-paced or tech-driven environment.
• Project Management Skills: Proven ability to manage multiple projects simultaneously using Agile frameworks and Agentic AI-based systems.
• Technical Aptitude: Strong ability to understand technical environments (Salesforce BI tools - Tableau- Gemini Claude or proprietary back-office systems) and translate business needs into technical specs.
• Communication: Excellent verbal and written communication skills with the ability to influence stakeholders without formal authority.
• Education: University degree in  Business Administration or a related field.

Strategic Impact & Career Path

• Growth Potential: Offers high visibility to senior leadership and serves as a natural stepping stone for future leadership or senior project management roles within the organization.

Additional Information :

• Applicants must be eligible to work and live in Poland
• Hybrid in Warsaw (4 days per month in the office)
• Contract of Employment
• The salary range will be shared following the skills assessment stage of this recruitment process

In return for your expertise we offer:

• Support with all the necessary office and IT equipment
• Flexible working hours
• Wellness allowance for mental and physical wellbeing
• Access to professional mental health support
• Referral bonus policy
• Learning and development 
• Sustainability events and community involvement
• Peer recognition program
• Employee-led resource groups
• Optional (fully covered or co-financed) health care and life insurance
• Multisport card
• Multikafeteria
• Lunch card
• Hybrid work organization
• Remote work from abroad policy
• Internet and Electricity bill allowance
• Additional day for community service when volunteering

Our hiring team looks forward to reviewing your CV in English with a guaranteed response to every application. A new job with purpose awaits you!

Dont meet all criteria Please apply anyway. We welcome diverse candidates and want to assess your skills and potential contribution to EcoVadis regardless of your background.

Can the hiring process be adjusted to suit my needs Yes. We want all candidates including people with disabilities people with long-term health conditions and neurodiverse applicants to feel confident demonstrating their potential. If you require adjustments such as interview questions in advance please inform the hiring team.

Our teams strength comes from everyones uniqueness and is founded upon mutual respect. EcoVadis commits to equity inclusion and reducing bias in our hiring processes. EcoVadis does not accept any form of discrimination based on characteristics such as color national or ethnic origin ancestry citizenship religion beliefs age sex gender identity sexual orientation neurodiversity disability parental status or any other protected characteristic that makes you unique. To reduce bias in hiring applicants are encouraged to remove personal details such as photos marital/parental status religion gender postal code university name/graduation date past leave details and nationality (instead confirm eligibility to work in the job location).

Our recruitment processes do not include AI systems that make autonomous decisions impacting individuals rights without human oversight. Inputs and outputs of the system have been validated by humans and answers are based on algorithms that analyze previous data with which the system has been trained. We use SmartRecruiters as our applicant tracking system and to schedule interviews. Gemini is used to summarize notes from interviews and to refine job descriptions and social media messaging. AssessFirst is used to support talent assessment decisions.

Remote Work :

No

Employment Type :

Full-time