Lead Test Analyst

Lead Test Analyst

Salary: 240000 PLN per annum plus company benefits

Location: Warsaw

Contract: Full Time

Shifts: 40 hours per week Monday Friday 8.30am until 5:30pm with 1 hours unpaid lunch break

Work model: Hybrid 3 days in Warsaw

Williams Lea seeks a Lead Test Analyst to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient scalable 24/7 operations. We combine deep expertise agentic AI-imbedded workflows and a global delivery model into a tech-enabled seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships we harness deep industry expertise emerging technology and our global Optishore delivery model to plan build execute and measure business processes driving operational agility and digital transformation at speed and scale.

Williams Lea an RRD company serves clients in 20 countries across four continentsand has 15000 employees worldwide.

Purpose of role

The Test Lead owns and leads the end-to-end testing and quality strategy for a tribe and its associated products or components. This role provides expert guidance across manual and automated testing methods and tooling ensures quality is embedded from the outset (shift-left) and influences technical and architectural decisions from a quality perspective.

The role includes leading and developing a small team of Test Analysts to deliver robust scalable and high-quality software aligned to business outcomes and compliance requirements.

Reporting to: Engineering Manager with 2-5 Direct Reports

Key responsibilities

Test Strategy & Quality

• Own the end-to-end test strategy across Functional (TEST) Non-Functional (NFTS) and Process testing (PRTS) including automation and regression aligned to QA standards
• Provide guidance on methods frameworks tools and best practices ensuring effective adoption of engineering standards
• Influence architecture and design to embed quality from inception and proactively identify and mitigate technical risk
• Ensure alignment with quality assurance governance regulatory requirements and engineering standards
• Define and track quality KPIs (e.g. coverage pass rates MTTD/MTTR escaped defects performance SLAs)
• Champion shift-left and continuous testing embedding automation within CI/CD pipelines

Test Planning Execution & Assurance

• Review and approve test plans test cases data strategies and automation suites
• Ensure traceability from requirements through to testing and defect resolution
• Oversee testing across system integration UAT performance security and accessibility
• Communicate quality metrics risks and defect trends providing evidence-based release recommendations
• Ensure environments test data and pipelines support reliable and efficient testing
• Lead test closure activities retrospectives and continuous improvement initiatives

Leadership Mentorship & Collaboration

• Provide day-to-day technical leadership mentoring and support to Test Analysts
• Set quality standards review deliverables and support capability development
• Collaborate across teams on defect triage quality gates and release planning
• Represent testing in governance forums architecture reviews and programme discussions

Governance Risk & Compliance

• Apply and continuously improve QA processes including audits and corrective actions
• Incorporate non-functional requirements (performance resilience security availability) into the testing strategy and sign-off

Decision Rights & Authority

• Owns: Test strategy standards test environments test data and quality reporting
• Recommends: Release go/no-go decisions based on risk and evidence
• Approves: Test artefacts entry/exit criteria and quality-related risk mitigations

Personal attributes

• Strong experience in software testing leadership or senior QA roles
• Experience with modern testing practices (automation APIs performance CI/CD)
• Ability to define and implement scalable risk-based testing strategies
• Strong stakeholder management and communication skills
• Experience leading or mentoring team members
• Analytical mindset with a focus on continuous improvement

Using AI in your application

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Rewards and Benefits

We believe in supporting our employees in both their professional and personal lives. As part of our commitment to your well-being we offer a comprehensive benefits package including but not limited to:

• 26 days holiday plus bank holidays
• Private Medical Insurance

You will also have the opportunity to work for a global employer who is dedicated to offering each and every employee an enjoyable challenging and rewarding career with future career development prospects!

Equality and Diversity

The Company values the differences that a diverse workforce brings to the organisation and will not discriminate because of age disability gender reassignment marriage and civil partnership pregnancy and maternity race (which includes colour nationality and ethnic or national origins) religion or belief sex or sexual orientation (each of these being a protected characteristic in discrimination law). It will not discriminate because of any other irrelevant factor and will build a culture that values openness fairness and transparency.

If you have a disability and would prefer to apply in a different format or would like to make a reasonable adjustment to enable you to make an interview please contact us at (we do not accept applications to this email address).

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