Senior Analyst, Product Analytics

Job Description

At Zendesk we strongly believe that to build a great company you need great people. We enjoy working with smart focused colleagues who care about both the work they do and the impact it has. We value collaboration ownership and delivering results in a pragmatic way. We like to move quickly work together and improve continuously.

Were looking for a Senior Analyst Product Analytics to join our this role youll become an authority on our product data helping uncover the customer behaviors and product trends that drive adoption retention and growth. Youll work closely with Product Development and Go-To-Market teams to turn data into insights that shape strategic decisions across the business.

What youll be doing

• Analyzing customer data to identify needs understand how customers benefit from Zendesk products and inform future business strategy

• Analyzing product consumption trends and changes in customer behavior by defining and tracking key performance metrics identifying key drivers and proactively surfacing insights to leaders

• Analyzing and validating data related to customers and products including building curated intermediate tables by transforming raw data for key product usage areas

• Partnering with Product stakeholders to understand business objectives capture clear requirements write SQL queries perform analyses and develop insights on product usage adoption and customer outcomes

• Working closely with data engineering teams to drive standardization and consistency in product data modeling schemas and reporting across the company

• Supporting strategic decisions through in-depth analysis and clear storytelling that makes data easy to understand and act on
  
  

What you bring to the role

• Background in a quantitative and/or business field such as business analytics economics applied mathematics or statistics; a BS/BA degree or equivalent experience preferred

• Proven experience in data analytics analytics engineering business intelligence data visualization and storytelling quantitative research or a related field

• Experience in Product Analytics and/or Pricing Analytics is a plus

• Advanced SQL skills are a must; Snowflake experience is a plus

• Experience with data visualization tools and techniques

• Hands-on experience with AI tools such as Claude Code ChatGPT or similar

• Experience with DBT and Airflow is a plus

• Boundless intellectual curiosity self-motivated proactive and unafraid to ask questions to learn and grow

• Experience in fast-paced scaled B2B tech companies is a plus
  

What youll get from us

• The opportunity to grow by tackling challenging problems and driving high-impact analytics work

• Collaboration with a team of smart passionate people who are always willing to help

• Freedom to innovate bring your ideas experiment and make a real impact

• A global collaborative work environment where you can connect with amazing people worldwide
  
  #LIAD1

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working enables us to purposefully come together in person at one of our many Zendesk offices around the world to connect collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

As part of our commitment to fairness and transparency we inform all applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position in accordance with Company guidelines and applicable law.

Zendesk is an equal opportunity employer and were proud of our ongoing efforts to foster global diversity equity & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race color religion national origin age sex gender gender identity gender expression sexual orientation marital status medical condition ancestry disability military or veteran status or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application complete any pre-employment testing or otherwise participate in the employee selection process please send an e-mail to with your specific accommodation request.