Configuration Manager

• Own and manage the Service Configuration Management (SCM) practice and Configuration Management Database (CMDB)
• Define implement monitor and continuously improve Service Configuration Management processes and standards
• Ensure the accuracy completeness and consistency of CMDB data including data quality ownership and governance
• Manage the full lifecycle of Configuration Items (CI) including relationships dependencies and service mapping
• Ensure up-to-date service trees and proper representation of services within the ITSM solution
• Integrate CMDB with other ITIL practices especially Change Enablement and automated discovery tools
• Define and monitor CMDB and Service Configuration Management KPIs and reporting
• Prepare and maintain policies procedures and Standard Operating Procedures (SOPs)
• Support audit activities and provide CMDB reporting and compliance evidence
• Manage data sources discovery mechanisms and ensure proper data integration across systems
• Contribute to other ITIL practices and support overall IT service lifecycle management
• Promote a positive service-oriented customer experience
• Perform additional tasks as assigned by the supervisor

Qualifications :

• Masters degree plus 3 years of IT experience
  
  Candidates are expected to demonstrate strong knowledge and experience in the following areas:
• Excellent practical knowledge of IT Service Management especially Service Configuration Management
• Proven experience implementing managing and improving CMDB solutions
• Hands-on experience with ServiceNow Configuration Management and CMDB
• Experience in CI lifecycle management governance enforcement and data quality ownership
• Practical experience integrating CMDB with Change Enablement processes
• Experience in service mapping dependency modelling and complex system interoperability
• Knowledge of automated discovery tools and data source management
• Strong understanding of IT service lifecycle management
• Experience in reporting KPI definition and audit support
• Excellent communication skills (written and verbal)
• Strong organizational skills attention to detail and accuracy
• Demonstrates responsibility initiative and a proactive mindset
• Displays a cooperative supportive and service-oriented attitude
• Applies a holistic and forward-looking approach to problem solving
• Highly motivated with the ability to work independently
• Good knowledge of English (minimum C1 level)

Remote Work :

Yes

Employment Type :

Full-time