Customer Success Manager

Your work days are brighter here.

Were obsessed with making hard work pay off for our people our customers and the world around us. As a Fortune 500 company and a leading AI platform for managing people money and agents were shaping the future of work so teams can reach their potential and focus on what matters most. The minute you join youll feel it. Not just in the products we build but in how we show up for each other. Our culture is rooted in integrity empathy and shared enthusiasm. Were in this together tackling big challenges with bold ideas and genuine care. We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive. Whether youre building smarter solutions supporting customers or creating a space where everyone belongs youll do meaningful work with Workmates whove got your return well give you the trust to take risks the tools to grow the skills to develop and the support of a company invested in you for the long haul. So if you want to inspire a brighter work day for everyone including yourself youve found a match in Workday and we hope to be a match for you too.

About the Team

About the Role

As a Customer Success Manager you will be a handson strategic partner to a portfolio of customers using Workdays emerging HCM solutions. You will own the postgolive experience and be accountable for product adoption customer health value realization and retention across your portfolio.

You will work directly with senior stakeholders to connect Workday insights and capabilities to their people and workforce strategies shape their roadmap for each product you support and guide change management that embeds these solutions into everyday leadership and workforce decisions. You will collaborate closely with Sales Product Support and Services to ensure customers realize measurable value from their Workday investments.

In this role you will be responsible for:

• Acting as a trusted advisor to key stakeholders and business leaders at your customers connecting Workdays emerging HCM capabilities and insights to their strategic priorities and talent/contingent workforce agenda.

• Developing and maintaining joint success plans that articulate goals key metrics and a roadmap for adoption value realization and program maturity across the products you support.

• Monitoring customer health adoption and renewal readiness across your portfolio and coordinating action when risks are identified.

• Translating product data and analytics into clear narratives and recommendations for executives and operational leaders including so what and now what guidance.

• Designing and facilitating key stakeholder meetings (e.g. Executive Business Reviews steering committees) focused on adoption and business outcomes.

• Providing guidance on program strategy (e.g. listening strategy survey design question sets and cadences for Peakon; or operating models workflows and integrations for VNDLY) that align Workday solutions with customer culture people strategy and business goals.

• Enabling HRBPs people leaders and program owners to use Workdays emerging HCM products effectively by delivering training and coaching on interpreting dashboards prioritizing focus areas and driving team or programlevel action.

• Identifying opportunities to improve processes and engagement models that help deliver more consistent and scalable outcomes across your accounts and contributing to playbooks and best practices for the CoE.

• Partnering crossfunctionally with Sales Product Support and Services to align on customer strategies support issue resolution and ensure a seamless customer experience.

• Serving as the voice of the customer to internal teams by providing structured feedback on product experience adoption friction points and emerging needs across Peakon VNDLY and future offerings.

• Helping build customer advocacy by supporting case studies references and customertocustomer sharing of success stories.

About You

Basic Qualifications

• 3-5 years of experience in Customer Success Consulting HR/People Analytics or related roles in B2B SaaS or enterprise software.

• Experience working with enterprise customers and engaging with businesslevel and executivelevel contacts.

• Demonstrated ability to build strategic outcomesfocused relationships and influence senior stakeholders using data and insights.

• Experience with CS and CRM tools (e.g. Gainsight or Planhat Salesforce or similar) to manage customer health usage and engagement activities.

Other Qualifications

• Experience analyzing customer workforce or people data like health scores usage patterns adoption metrics and people or program outcomes to identify trends inform recommendations and guide priorities.

• Skilled at engaging with customers to understand their needs address concerns and deliver a positive experience that builds trust and satisfaction.

• Experience supporting issue resolution and escalation management including coordinating with the appropriate teams and communicating effectively to reach resolution.

• Ability to communicate with confidence and clarity in both customer and internal settings including contributing to meetings with senior leaders.

• Experience building and maintaining productive relationships with customers internal partners and crossfunctional teams.

• Comfortable operating in ambiguous or changing environments with the ability to stay focused and adapt to shifting priorities.

• Strong facilitation and storytelling skills with the ability to turn complex product insights into simple compelling narratives and action plans for executives HR and business leaders.

• Passion for employee experience workforce agility and helping organizations build better workplaces and more effective contingent workforce programs.

• Strong AI literacy skills including the ability to explain AIpowered product capabilities and responsible use to nontechnical stakeholders and help customers embed AI into their people and workforce programs.

Workday Pay Transparency Statement (For EU Locations Only)

Listed below is the base salary range applicable to this position. Workday pay ranges (and the precise pay offered to the successful candidate) are based on a number of objective criteria such as relevant experience and skills and educational qualifications level of responsibility demands of the role work location and business need. As a part of the total compensation package this role may be eligible for the Workday Bonus Plan or a role-specific commission/bonus as well as annual refresh stock grants awarded by Workday Inc. For more information regarding Workdays comprehensive benefits please click here.

Our Approach to Flexible Work

With Flex Work were combining the best of both worlds: in-person time and remote. Our approach enables our teams to deepen connections maintain a strong community and do their best work. We know that flexibility can take shape in many ways so rather than a number of required days in-office each week we simply spend at least half (50%) of our time each quarter in the office or in the field with our customers prospects and partners (depending on role). This means youll have the freedom to create a flexible schedule that caters to your business team and personal needs while being intentional to make the most of time spent together. Those in our remote home office roles also have the opportunity to come together in our offices for important moments that matter.

Pursuant to applicable Fair Chance law Workday will consider for employment qualified applicants with arrest and conviction records.

Workday is an Equal Opportunity Employer including individuals with disabilities and protected veterans.

At Workday we are committed to providing an accessible and inclusive hiring experience where all candidates can fully demonstrate their skills. If you require assistance or an accommodation at any point please email .

Are you being referred to one of our roles If so ask your connection at Workday about our Employee Referral process!

At Workday we value our candidates privacy and data security. Workday will never ask candidates to apply to jobs through websites that are not Workday Careers.

Please be aware of sites that may ask for you to input your data in connection with a job posting that appears to be from Workday but is not.

In addition Workday will never ask candidates to pay a recruiting fee or pay for consulting or coaching services in order to apply for a job at Workday.