Associate Application Support Consultant

Job is remote within Poland with occasional visits to the Wrocław office.

What you will do

As an Application Support Consultant you are the first point of contact for our customers on IT and Business Application related questions for our solutions. You will need to provide a professional efficient and effective support service to Unit4 customers in the resolution of support cases and the completion of a variety of other tasks required to support our customer base. 

You will also have to:

• To progress each issue through to conclusion liaising with colleagues and R&D as appropriate;
• Investigate process and document application defects passed to the Application Support team;
• Be proactive in highlighting potential escalation risks with your Team Leader and co-ordinate any additional resource requirements to assist with investigation;
• Handle customer escalations taking ownership of complicated issues and always keep customers updated of progress;
• To comply with the Companys information and Security Requirements and all Company Business procedures policies and ISO standards;
• To investigate document and present to the Customer Services Team Leader process improvements that enhance the customer experience;
• You will be responsible for your own personal development plan which must include both product/technical knowledge as well as soft skill development;
• To train and mentor less experienced members of the team around product knowledge skills and processes;
• Work in a team environment to help and assist colleagues.

Qualifications :

• Strong communication skills and fluent in English (verbal and written);
• Common knowledge of Microsoft technologies workplace processes and IT infrastructure;
• Exceptional Customer facing skills understand and be able to implement the concept of exceptional Customer Service;
• Previous experience of working in a Customer Service environment is an advantage;
• Exhibits good analytical and problem-solving abilities;
• Ability to manage your own time to prioritise workload and meet deadlines;
• Friendly and professional manner with an enthusiastic positive approach to tasks;
• Able to use initiative and work alone and as part of a team;
• Be a strong Team Player;
• Possess ability to work in a Dual Working Environment.

Nice to have:

• Background in finance (either education or experience) is a strong plus;
• Knowledge on a given Unit4 ERP module or other module(s) will be an asset;
• Knowledge or experience with ServiceNow;
• ITIL knowledge;
• Previous experience of working within Corporate IT.

Additional Information :

Who we are

We are a people-first community that nurtures all the areas that surround your working experience. With us youll be surrounded by a high-performance team that supports your authentic self and celebrates your uniqueness.

We believe that How work should feel is an evolving statement. Work goes beyond tasks and everyday responsibilities its about feeling valued empowered promoted impactful seen and appreciated. We are reimagining how work makes people feel.

What we offer

• a culture built on trust and accountability - giving you the freedom and autonomy to be successful and make an impact
• balance - with our Flexible Leave Paid Time Off policy remote working opportunities Global Wellbeing Days and other great benefits
• growth opportunities - we provide the tools and guidance required so that you can focus on what really matters to you and so ultimately you can achieve your best work
• talented colleagues role models and mentors - work learn and be inspired by some of the best talent in the software industry
• a commitment to sustainability - with initiatives such as our Environmental Social and Governance strategy and Act4Good programme
• a safe and inclusive working environment supported by our Employee Resource Groups which are open to all.

Our commitment to equity

Unit4 is committed to ensuring equal opportunity for everyone. We make our hiring decisions solely based on skills qualifications and our current business needs. We know that diversity brings fresh perspectives ideas and solutions to our company. This is the essence of our culture. We also welcome and encourage people who are pregnant and/or parents-to-be to apply. If you would like to know more about our commitment to diversity visit our blogs:

• Our focus to DEI remains central to who we are
• Inclusive hiring at Unit4: Building equal opportunities for all

This role may require security clearance required for customer projects and access to sensitive (customer) data. That means that after you have accepted our offer we could ask for background checks. Subject to applicable local laws such security checks may require disclosure of personal information including criminal record declaration right to work personal identification and work history. No worries though well handle it according to local privacy laws and keep your info safe. Questions Feel free to reach out!

Remote Work :

Yes

Employment Type :

Full-time