IT Support Engineer (Desktop Support Services)

Location: Rzeszów Poland
Start Date: 10 August 2026
Languages: Native-level Polish & Conversational English

We are currently looking for an experienced IT Support Engineer to join our team in Rzeszów Poland. The ideal candidate will have a strong background in desktop support excellent troubleshooting skills and a customer-focused approach to delivering onsite IT services.

Tasks

• Provide onsite and remote desktop support for end users ensuring timely resolution of incidents and service requests.
• Install configure troubleshoot and maintain Windows 10/11 desktops laptops and peripheral devices.
• Support Microsoft 365 applications including Outlook Teams OneDrive and the Microsoft Office Suite.
• Manage user accounts passwords group memberships and permissions using Active Directory and Azure AD (Entra ID).
• Perform hardware diagnostics break-fix activities component replacements and coordinate warranty repairs when required.
• Image configure deploy and provision desktops and laptops for new and existing users.
• Log track update and resolve incidents and service requests using ServiceNow or a similar ITSM platform ensuring SLA compliance.
• Troubleshoot basic network connectivity issues including TCP/IP DNS DHCP VPN and Wi-Fi.
• Install configure and support printers scanners mobile devices docking stations conferencing equipment and other end-user peripherals.
• Provide support for meeting rooms and audiovisual equipment to ensure successful meetings and presentations.
• Maintain accurate IT asset inventory including hardware lifecycle management stock control and asset tracking.
• Perform workstation moves additions changes (MAC) and equipment refresh activities.
• Escalate complex technical issues to appropriate Level 2/Level 3 support teams or vendors when necessary.
• Document troubleshooting steps technical solutions and knowledge articles to improve service delivery.
• Deliver high-quality customer service by communicating effectively with users and providing regular updates on issue resolution.
• Follow organizational IT policies security standards and operational procedures.
• Collaborate with infrastructure networking and application support teams to resolve cross-functional issues.
• Participate in system upgrades office relocations technology rollouts and other IT projects as required.
• Continuously monitor and improve desktop support processes to enhance the end-user experience.

Requirements

• 58 years of experience in Desktop Support.
• Strong knowledge of Windows 10/11 administration and troubleshooting.
• Experience supporting Microsoft 365 applications (Outlook Teams OneDrive Office Suite).
• Familiarity with Active Directory Azure AD/Entra ID and user account administration.
• Experience with hardware break-fix laptop imaging and device provisioning.
• Knowledge of ServiceNow or a similar ITSM of networking fundamentals including TCP/IP DNS DHCP VPN and Wi-Fi.
• Experience supporting printers mobile devices conferencing equipment and basic network infrastructure.
• Knowledge of asset management and inventory tracking processes.
• Native-level proficiency in Polish with conversational English communication skills.
• Strong customer service communication and interpersonal skills.
• Ability to work independently with minimal supervision.
• Professional courteous and service-oriented approach.
• Strong analytical and problem-solving abilities.
• Quick learner with the ability to adapt to the clients environment and processes