IT Maintenance and Support Expert | Digital&IPA (freelance)

PwC Polands Digital&IPA team comprises over 500 people. We are responsible for IT projects for Polish and international clients. The number of tasks we undertake is extensive: from design building and implementation through preparation of functional specifications and analysis of data in source systems to the definition of business requirements support in testing and development of mobile applications. The department provides IT consulting services mainly to financial institutions from Poland and abroad.

We are looking for:

IT Maintenance and Support Expert Digital&IPA (freelance)

• Providing 2nd and 3rd line support for enterprise applications and business platforms.
• Investigating troubleshooting and resolving incidents service requests and technical issues.
• Analysing logs system behaviour and application data to identify the root cause of incidents.
• Monitoring application performance availability and operational health.
• Managing support activities using ITSM tools such as ServiceNow or Jira Service Management.
• Supporting release management processes deployments and maintenance activities.
• Coordinating vulnerability remediation activities security patch deployments and platform maintenance in collaboration with infrastructure and security teams.
• Contributing to automation initiatives and continuous service improvement.
• Creating and maintaining technical documentation procedures and knowledge base articles.
• Collaborating with development infrastructure and vendor teams to resolve complex issues.
• Communicating with business users and clients regarding incidents service updates and planned changes.

• Have experience in Application Support IT Operations Technical Support or a similar role.
• Have hands-on experience with ServiceNow Jira Service Management or similar ITSM/ticketing platforms.
• Have experience supporting Windows Server and/or Linux environments.
• Have basic knowledge of server administration patch management and infrastructure troubleshooting.
• Have a good understanding of ITIL processes particularly Incident Problem and Change Management.
• Have a basic understanding of SQL and data analysis.
• Understand web applications integrations and SaaS platforms.
• Possess strong analytical and troubleshooting skills.
• Are able to manage priorities and work effectively in a fast-paced environment.
• Have a good command of English both written and spoken.

• German language skills (B1/B2 or higher).
• Familiarity with Active Directory DNS networking fundamentals and infrastructure-related troubleshooting.
• Experience with application monitoring and log analysis tools.
• Basic scripting or automation skills (PowerShell Python Bash or similar).
• Experience with cloud platforms such as Microsoft Azure AWS or Google Cloud.
• Familiarity with Azure services such as Virtual Machines App Services Azure Storage Azure SQL or Azure Monitor.
• Microsoft Certified: Azure Fundamentals (AZ-900) certification or willingness to obtain it.
• Knowledge of Power BI Alteryx Tableau Qlik Sense or similar analytics platforms.
• Understanding of data integration ETL/ELT concepts and reporting solutions.
• Experience working in Agile/Scrum environments.
• Familiarity with AI-powered tools Microsoft Copilot or automation solutions.