Process Excellence Lead

Duties & Responsibilities:

• Responsible for the direction coordination implementation executive control and completion of major project while remaining aligned with strategy commitments and goals of the organization.
• Performance Management - Ensure that performance measurements are defined implemented monitored and reported to stakeholders in partnership with operations managers
• Process Excellence Strategize continuous improvement projects using defined methodologies.
• Quality Compliance manages service level compliance on quality and timeliness of service in collaboration with each workstream manager / team leads. Promotes regular reporting & CPI to ensure quality targets are met.
• Business Strategy Assist CGS Leadership to deliver financial savings and strategic objectives through high profile project management business analysis and change management

Requires & Qualifications:

• Bachelors Degree required
• CPA is a plus
• At least 5 years of experience in Project Management / Process Excellence with background on SLA management & performance management.
• At least 5 years of experience in the Finance field or in a related area
• Experience in process migrations.
• Experience in strategic planning risk management and/or change management
• Proficiency in project management software tools
• Licenses/ Certifications Required: Project Management Professional (PMP) certification and Six Sigma Certification is a plus

Knowledge & Skills Required:

• Familiar with a variety of the fields concepts practices and procedures
• Perform a variety of tasks
• Lead and direct the work of others
• Proven working experience in project management
• Excellent client-facing and internal communication skills
• Excellent written and verbal communication skills
• Solid organizational skills including attention to detail and multitasking skills
• Strong working knowledge of Microsoft Office (MS Excel Visio etc.)

About CITADEL Pacific

CITADEL Pacific Ltd. (CPL) is a diversified private holding company with operations in the Philippines Hong Kong Macau the Republic of Palau the Commonwealth of the Northern Mariana Islands and the US Territory of Guam.

Our holdings range from controlling stakes in companies engaged in telecommunications retail petroleum and gas distribution commercial and industrial property in-flight catering and manpower services. Recent acquisitions entering Solar and Data Center businesses position CITADEL to future facing and fast-growing industries in renewables energy and digital infrastructure. Our recent acquisitions of Solar and Data Center businesses position CITADEL in future-facing fast-growing industries within the renewable energy and digital infrastructure sectors.

We offer a competitive total rewards package which includes a base salary determined by factors such as role experience skill set and location. Additionally eligible employees may receive discretionary bonuses based on both company performance and individual achievements. Our benefits and programs are designed to meet the needs of our employees and are benchmarked to the market. Detailed information regarding compensation and benefits will be shared during the hiring process.