Job Overview: The Practice Lead for Microsoft is responsible for defining scaling and governing the Microsoft practice across the organization. This role owns the end-to-end Microsoft capabilityfrom strategy and architecture through delivery and optimizationensuring the platform delivers measurable business value across sales service marketing and digital engagement functions.
Key Responsibilities:
Practice Strategy & Leadership
Define and execute the Microsoft practice strategy roadmap and operating model aligned with enterprise and client priorities.
Position Microsoft as a core customer and engagement platform supporting revenue growth service excellence and digital transformation.
Establish platform standards architectural principles and delivery best practices across all Microsoft clouds.
Offering & Capability Development
Build and evolve Microsoft service offerings including:
o Sales Cloud Service Cloud Marketing Cloud and Experience Cloud
o Industry Clouds and custom Microsoft solutions o Platform integration data and API enablement
o Microsoft modernization optimization and managed services
Define reusable assets accelerators reference architectures and delivery templates.
Drive adoption of DevOps CI/CD and quality standards within the Microsoft ecosystem.
Delivery Excellence & Governance
Ensure consistent high-quality delivery of Microsoft programs across accounts and portfolios.
Establish governance KPIs and quality metrics covering platform performance adoption and business outcomes.
Act as escalation point for complex or at-risk Microsoft initiatives.
Ensure alignment with Microsoft release cycles security and compliance requirements
Talent & Capability Building
Build and lead Microsoft teams including architects developers administrators consultants and QA specialists.
Define role frameworks skills taxonomy certification paths and learning journeys aligned with Microsoft standards.
Foster a strong Microsoft community of practice and culture of continuous learning.
Client & Stakeholder Engagement
Partner with business leaders CIOs and CRM owners to define Microsoft roadmaps and transformation plans.
Lead discovery workshops solution design sessions and executive briefings.
Act as a trusted advisor on Microsoft platform strategy adoption and value realization.
Commercial Growth & Partnerships
Support sales and pre-sales by shaping Microsoft solutions estimates and proposals.
Drive practice revenue growth through new offerings account expansion and long-term managed service engagements.
Manage strategic relationship with Microsoft including partner programs certifications and co-selling opportunities.
Requirements
Required
12 years of experience in CRM enterprise applications or digital platforms with at least 5 years in a Microsoft leadership or practice-building role.
Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds.
Proven experience leading large-scale Microsoft implementations or transformations.
Experience building and scaling delivery teams and platform practices.
Strong executive communication and stakeholder management skills.
Preferred
Microsoft certifications (e.g. Microsoft Certified Technical Architect Application Architect or Platform Developer).
Experience in consulting systems integration or technology services organizations.
Exposure to integration platforms data platforms and cloud ecosystems.
Experience in regulated or enterprise-scale environments.
Success Measures
Growth and maturity of the Microsoft practice
Quality and predictability of Microsoft delivery outcomes
Client adoption satisfaction and business value realization
Revenue growth and partner standing with Microsoft
Strength and sustainability of Microsoft talent and certification pipeline
Work Set-Up: Hybrid in BGC ( 1-2x a week RTO or as needed)
Required 12 years of experience in CRM enterprise applications or digital platforms with at least 5 years in a Microsoft leadership or practice-building role. Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds. Proven experience leading large-scale Microsoft implementations or transformations. Experience building and scaling delivery teams and platform practices. Strong executive communication and stakeholder management skills. Preferred Microsoft certifications (e.g. Microsoft Certified Technical Architect Application Architect or Platform Developer). Experience in consulting systems integration or technology services organizations. Exposure to integration platforms data platforms and cloud ecosystems. Experience in regulated or enterprise-scale environments. Success Measures Growth and maturity of the Microsoft practice Quality and predictability of Microsoft delivery outcomes Client adoption satisfaction and business value realization Revenue growth and partner standing with Microsoft Strength and sustainability of Microsoft talent and certification pipeline Work Set-Up: Hybrid in BGC ( 1-2x a week RTO or as needed)
12 years of experience in CRM enterprise applications or digital platforms with at least 5 years in a Microsoft leadership or practice-building role. Strong hands-on knowledge of Microsoft platform capabilities and architecture across multiple clouds. Proven experience leading large-scale Microsoft implementations or transformations. Experience building and scaling delivery teams and platform practices. Strong executive communication and stakeholder management skills.
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