L1 Service Desk Dispatch Coordinator PH
Job Location:
Quezon - Philippines
Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
Were Hiring: Dispatch Coordinator Philippines
Our Reach:
Clients in 190 countries
6000 Engineers
200 Enterprise Clients
Key Responsibilities:
Quickly respond to open and own helpdesk tickets/requests; monitor and update daily ensuring effective resolution.
Manage request delivery on a first-in first-out basis according to priority ensuring SLA compliance.
Update request statuses in ticketing software.
Coordinate with in-house and third-party vendors to complete tasks within agreed timelines and costs.
Assist SDMs Project Coordinators and Team Leads to ensure customer satisfaction.
Secure completed Site Visit Reports (Pre and Post).
Perform other duties as assigned.
Ideal Candidate Profile:
Proven experience in IT Service Desk or Technical Support.
Strong written and verbal communication skills.
Flexible to work shifting schedules including weekends and holidays.
Willingness to work onsite.
Intermediate knowledge of IT SLAs and performance metrics.
Essential Skills:
Behavioral: Works independently communicates openly collaborates effectively demonstrates accountability multitasks efficiently.
Technical: IT hardware software/apps networking knowledge; familiar with ticketing tools and SLA management.
Language Skills:
English: C1
Why Join Us:
Ready to excel in Dispatch Coordination Apply now and help drive IT support excellence with Excis in the Philippines!
About Company
Our History Founded in Belgium in 2001 as an IT services company, Excis expanded across Europe and established it’s HQ in the UK. The delivery of 24/7 support was followed by the provision of end-to-end solutions, including IT and audiovisual design, installation and servicing. Exci ... View more
