Service Technical Support VIII (Manufacturing Engineering)

Join a High-Performance Culture That Drives Innovation and Excellence

AtVertiv we dont just hire talentwecultivate leaderswhodriveinnovation andengageteams to push the limits of whats possible. As a global leader incritical digital infrastructure we are scaling up to meet the demands ofAI data centers and next-gen technologyand we need bold high-performing individuals like YOU to take us to the next level.

Why Vertiv

• High-Performance Culture:We empower you tothink big execute with excellence and deliver impact. Ourperformance-driven mindsetrewards those who challenge the status quo and drive meaningful change. Over50 CEO Awardsare given annually to recognize top talent moving the needle forward.
• Leadership Without Limits:Leadership at Vertiv goes beyond just titlesits aboutaccountability trust and ownership. Our leadersengage and drivewithcollaboration innovation and customer-centric thinking setting the foundation for anaction-focused culture.
• Limitless Growth & Learning:We believe in continuous development. Whether throughrotational programs or high-impact projects youll have the opportunity toexpand your expertise and grow your career.
• A Place for Everyone:Our commitment toinclusionensures that all employees unique strengths and perspectives are valued.Your voice matters your growth is prioritized and your success is celebrated.

POSITION SUMMARY

The Manufacturing Engineering Technician provides direct support to the Sustaining Engineer within the Vertiv Americas Services organization. This role assists with parts data entry documentation and administrative tasks tied to the Oracle ERP and PLM systems helping ensure timely and accurate processing of Change Orders (COs) part extensions and service documentation. The Technician executes well-defined tasks under the direction of the Sustaining Engineer while gaining exposure to change management and product lifecycle processes.

RESPONSIBILITIES

• Assist with data entry and item attribute updates in the Oracle ERP system under the direction of the Sustaining Engineer.
• Support the extension of parts to Service plants by compiling and verifying required documentation.
• Track and follow up on the status of Change Orders (COs) and Engineering Change Requests (ECRs) submitted by the Sustaining Engineer.
• Prepare organize and file product documentation (CAD drawings Solid Edge files Agile EC records) for review and approval.
• Maintain and update internal standard operating procedures (SOPs) and reference documents based on direction from the Sustaining Engineer.
• Assist in gathering vendor and supplier quotes and technical specifications requested by the Manufacturing Engineering team.
• Support kit and part number creation tasks related to Field Change Notices (FCNs).
• Coordinate scheduling and communication between Production Field and Technical Support teams.
• Perform basic quality checks on part records and documentation flagging discrepancies for Sustaining Engineer review.
• Assist with routine reporting and tracking of New Product Development (NPD) Service Readiness activities.

QUALIFICATIONS

• Associates degree in Mechanical Engineering Technology Electrical Engineering Technology Bachelor of Science degree in Mechanical Engineer Electrical Engineering or a related field; equivalent experience considered.
• Strong organizational skills and attention to detail.
• Proficient in Microsoft Office Suite; familiarity with CAD or Solid Edge is a plus.
• Basic understanding of ERP/PLM systems (Oracle preferred) or willingness to learn.
• Effective written and verbal communication skills; ability to work collaboratively within a team.

POSITIONS ELIGIBILITY REQUIREMENTS

• Office work environment with regular exposure to manufacturing and lab environments requiring use of personal protective equipment.
• Minimal domestic travel (less than 10%).

The successful candidate will embrace Vertivs Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS:Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First