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Role Overview

The Key Account & Operations Director is a senior leadership position with a dual focus: ensuring operational excellence across the PDS business in the Philippines and providing strategic hands-on leadership to key account projects particularly in specialised sectors such as Data Centres Industrial Technical Due Diligence Testing & Commissioning and Electrical Infrastructure Upgrades.

Reporting to the Philippines PDS General Manager and collaborating closely with the PDS SEA Head of Operations you will be integral to maintaining operational compliance championing system adoption and driving risk management. Simultaneously you will assume accountability for the successful delivery of complex high-value projects and act as a senior figure for client escalation support across the country.

Key Duties & Responsibilities

Operations Management

• Oversee the daily operations of the PDS business in the Philippines spanning project management design construction and technical advisory.

• Proactively manage promote and train staff on PDS platforms such as Project Toolkit Ingenious Build Jaggaer Power BI Qualtrics OpenSpace/VR360 and others.

• Partner with the PDS SEAK Head of Operations on governance risk EHS technology and operational processes.

• Maintain and enhance Quality Management Systems to uphold ISO14001 ISO45001 and ISO9001 certifications.

• Lead the monthly risk register review process and follow up with project teams for close-outs.

• Conduct compliance reviews and internal audits on selected projects to ensure effective process utilization.

• Coordinate annual performance goal setting for all staff.

• Respond to and resolve country-wide client escalations ensuring client satisfaction.

• Coach and mentor team members in project management commercial and operational topics and leadership behavior.

• Review resourcing to improve project profitability with an understanding of CI Margin and PDS financials.

Project Delivery

• Oversee key account projects end-to-end with full accountability for delivery and outcomes.

• Lead multiple project programmes to ensure timely and cost-effective completion.

• Drive business development and retention locally and regionally focusing on both core and non-core sectors.

• Act as the clients advocate building and maintaining strong relationships.

• Manage the assembly and performance of consultants contractors and suppliers for project success.

• Ensure accurate and timely project reporting on safety environment programme budgets risk and profitability.

• Proactively identify mitigate and report on project and operational risks.

• Champion the adoption and usage of JLL technology tools across project delivery.

Performance Objectives

• Champion and embody PDS strategic goals leadership behaviours and company values.

• Foster a culture of continuous improvement and open contribution within your teams.

• Facilitate or conduct staff training on updated processes policies and systems.

• Support the implementation and consistent use of project management tools and templates.

• Oversee staff onboarding orientation and ongoing training programmes.

• Liaise with cost management on procurement and contract administration.

• Uphold excellent communication and collaborative relationships across all internal and external stakeholders.

• Ensure timely effective risk and HSSE reporting.

• Promote knowledge-sharing lessons learned and showcase business successes.

• Participate in CEE (Culture and Equity) initiatives.

Key Skills & Experience

Technical Expertise

• Deep understanding of construction project management design and business management practices.

• Proven experience across all project phases: planning design construction testing commissioning and closeout.

• Strong background in contract commercial management procurement and various delivery methodologies.

• High proficiency in technology solutions supporting project management and construction.

• Commercial negotiation and vendor management skills.

• Sound understanding of legal and compliance requirements for planning and delivery.

Leadership & People Skills

• Excellent communication interpersonal and negotiation abilities.

• Demonstrated capability to mentor coach and upskill team members developing talent across the business.

• Proven experience resolving issues and managing client escalations at a senior level.

• Ability to anticipate trends drive change and influence both locally and remotely.

Business Acumen

• Strong analytical problem-solving and organisational capabilities.

• Commercially astute able to assess client needs and deliver on business opportunities.

• Demonstrated history of sector growth and business development.

• Skilled in bid preparation and delivering persuasive project presentations.

Quality & Compliance

• Deep experience with ISO14001 ISO45001 ISO9001 requirements and maintaining accreditations.

• Expertise in managing full project lifecycles.

• Proficiency with Microsoft Office SharePoint Microsoft Project and cost reporting solutions.

Qualifications

• Bachelors degree (or higher) in a relevant Project or Construction Management discipline.

• Minimum of fifteen (15) years experience in Design Construction or Project Management ideally in leadership or director roles.

Join JLLs PDS Philippines team to lead transformative projects and drive consistent operational excellence across our dynamic and diverse portfolio.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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