Communications Specialist

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented peopleand empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

Role Overview

This is a strategic action-oriented role at the intersection of communications innovation and stakeholder influencefocused on strengthening trust alignment and performance across JLLs high-impact FCDO account. You will help shape how we communicate with purpose: turning insight into strategy data into decisions and ideas into scalable practicefirst in APAC then informing rollout across EMEA.

Key Responsibilities

• Partner with the Communications Lead to design implement and evolve the APAC communications plan for the FCDO accountembedding best-in-class approaches that prioritise clarity inclusion and measurable impact.
• Develop and execute integrated communication strategies grounded in audience insight behavioural understanding and JLLs global frameworks (e.g. We Care sustainability commitments service excellence standards).
• Analyse communication effectiveness using qualitative and quantitative methodsand translate findings into iterative improvements that drive real-world outcomes: stronger stakeholder relationships faster issue resolution improved service perception or enhanced accountability.
• Lead the design and delivery of practical engaging training and capability-building initiativesfor JLL teams and FCDO partnersfocused on modern communication models inclusive messaging and adaptive engagement techniques.
• Champion innovation by identifying opportunities to pilot test and scale new ways of communicatingwhether through digital tools narrative formats feedback loops or collaborative platforms.
• Influence stakeholders at all levelsfrom frontline teams to senior leadershipto adopt evidence-informed communication practices and embed them into day-to-day operations and decision-making.
• Evaluate and report on how communication and innovation initiatives contribute to broader account goalsincluding operational resilience client satisfaction and long-term partnership value.

Core Competencies

You bring a robust and balanced combination of the following capabilitiesdemonstrated through sustained impactful application in complex multi-stakeholder environments:

• Strategic Thinking & Decision-Making: Ability to see the bigger picture anticipate implications and make sound judgments under ambiguitybalancing organisational priorities stakeholder needs and practical constraints.
• Analytical Rigour & Insight Translation: Advanced ability to gather interpret and synthesise diverse data sourcesand convert insights into clear actionable recommendations and compelling narratives.
• Influential Communication: Exceptional written and verbal communication skillswith proven ability to adapt tone format and channel to resonate with different audiences from technical experts to executive sponsors.
• Innovation & Change Leadership: A track record of designing testing and scaling initiatives that challenge the status quosupported by strong change management instincts curiosity and resilience in navigating resistance or uncertainty.
• Collaborative Leadership: Experience working across functions cultures and hierarchiesbuilding alignment fostering psychological safety and leading through influence rather than authority.
• Problem-Solving & Adaptability: A solutions-focused mindset grounded in evidence and empathycapable of diagnosing root causes prototyping responses learning quickly from iteration and pivoting with agility.
• Stakeholder Engagement & Trust-Building: Demonstrated success managing expectations navigating complexity and cultivating credibility and confidence across diverse internal and external stakeholders.

What Success Looks Like

• Communications are consistently aligned with FCDO priorities and JLL valuesand perceived as trusted timely and valuable by key audiences.
• Piloted innovations transition from concept to consistent practiceimproving efficiency engagement or insight generation across the account.
• Teams demonstrate increased confidence and capability in applying strategic communication principlesnot just delivering messages but shaping outcomes.
• Measurement is embedded: every initiative includes clear intent defined success criteria and transparent reporting on progress and learning.

Location:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

At JLL we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities we analyze your application for relevant skills experiences and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role yourepursuing.

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Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may email us at . This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.