Bilingual Virtual Medical Assistant

MedSpecialized Inc. is looking for a BilingualVirtual Medical Assistant!

About the Client: DrCatalyst
DrCatalyst (DrC) is a healthcare staffing organization with over 250 billable staff from the Philippines supporting healthcare companies across the United States. We are seeking highly motivated and fluent bilingual healthcare professionals to assist healthcare clinics with patient scheduling appointment coordination and administrative support. Team members may also have opportunities to receive training in referral management authorizations medical records eligibility and benefits verification prescription coordination and other healthcare administrative functions.

Work Schedule and Arrangement: Night shift
Remote Work For Applicants Residing in the Philippines Outside Cebu Province Only
Onsite Work Setup Applicants residing in Cebu are required to work onsite at the Cebu office

Office Location: 8th floor Skyrise 4B Building IT Park Lahug Cebu City Cebu

Responsibilities:
Provide bilingual support (English/Spanish) for inbound calls assisting patients with appointment scheduling rescheduling and general clinic information.
Conduct outbound calls in both English and Spanish for patient appointment reminders wellness checks and other routine outreach.
Document accurate detailed EMR notes for all patient interactions effectively looping in onsite personnel and providers.
Utilize Google Chat to maintain seamless communication with online personnel as well as separate dedicated channels with DRC team members.

Requirements:
At least High School Level with 6 months healthcare BPO experience
Medical Allied Grad or Non-Medical Allied Grad
Healthcare BPO experience is an advantage
Must be proficient in both English and Spanish (spoken and written).
Excellent communication and interpersonal skills.
Typing speed of at least 25 WPM.
Computer literate including Gmail Google Sheets and EMR systems.
Internet speed of at least 100 Mbps.
Stable internet connection and a conducive work-from-home environment.
Willing to work night shifts weekends and holidays as needed.

Salary and monetary benefits (in PHP):
Monthly salary of 20000php - 30000php (depending on BPO healthcare experience)
New hire bonus of 5000php
Monthly Risk allowance of 2000php
Attendance bonus of 2000php
Language premium of 30000php

Perks and other benefits:
Paid Training Period
All national Philippines and USA holidays are observed
Paid time offpublic holidays vacation and personal time off
Robust and effective Government Benefits Administration
Lactation breaks (for breastfeeding moms)
Discounted optical services with our partner clinic
Free Health insurance with one (1) free dependent
Free Life insurance
Free Accident insurance
Company-sponsored outings
Interest-based employee clubs (DOTA Basketball Dance Music Photography Yoga)
International travel opportunities (India and US office)


Our Recruitment Process:

Candidate Application Form
General Assessment
Phone Screening
Technical Interview (Virtual)
Reference Check
Job Offer
Training


Disclaimer for salary ranges: Salary ranges may not be applicable to all. Depending on the level of experience educational background and potential for growth seen during interviews offers may go higher or lower.

PRO TIP: prepare for that interview and impress the hiring managers!

For more information about our company visit our website: