BPO Jobs in Philippines

Team Management: Manages day-to-day activities of all projects.Creates a customer-focused environment that motivates and empowers teams to deliver high-quality customer service.Develops and coaches team members provides constructive feedback and support.Makes hiring decisions identify training needs...

Product Owner:Provides support during service and/or tool implementation with the option to engage in SV support.Acts as the operational contact for the customer handling external communication regarding technical service aspects.Take responsibility for continuous process improvements analysing and...

Role DetailsType of Support:OmnichannelContract Duration:PermanentTraining Schedule:Open to shifting schedules (subject to business requirements)Work Schedule:Open to shifting schedules (subject to business requirements)Work type and Location:Hybrid Cubao or TaguigExpected start date:November 13 202...

Role DetailsType of Support:Workforce ManagementContract Duration: TemporaryWork Type and Location: Hybrid Metro ManilaProduction Schedule:Open to shifting schedules (subject to business requirements)Expected Start Date: ASAPAbout UsCrescendorepresents peak CX performance in the AI era. We combine w...

Role DetailsType of Support:Workforce ManagementContract Duration: TemporaryWork Type and Location: Hybrid Metro ManilaExpected Start Date: ASAPAbout UsCrescendorepresents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard...

About the job: Quality Analyst - Travel Sales (Cebu) Onsite Nature Of the Account: Travel Sales Start Date: ASAP Type of Support: Voice Work Arrangement: 100% Onsite (Cebu) Shift Schedule Rest Days: Night Shift Educational Requirement: At least 2nd year completed Work Experience: 2 to 4 years of o...

About the job: Travel Consultant (Cebu) Onsite Work Setup: Onsite (Cebu City) Shift: No Fixed Schedule Responsibilities: Provide Expert Travel Consultation: Advise clients on destinations transportation accommodations travel requirements and travel insurance options.Handle Travel Bookings: Book fli...

About the job: Process Excellence Consultant - Healthcare (Cebu) Onsite Nature Of the Account: Healthcare Type of Support: Non-voice Start Date: ASAP Work Arrangement: 100% Onsite (Cebu) Shift Schedule Rest Days: US business hours; Weekends off Qualifications: College GraduateWell versed in a Heal...

Responsible for the service delivery of the assigned service/sResponsible for turnover (TNS) operative margin (OM1) and their continuous improvement of the respective cost center (for global services the GOM is responsible)Employee management and development of assigned associatesEnsure a high quali...

About the job Sr. Executive - Process Training (MOA Pasay) Hybrid Work Setup: Hybrid (MOA Pasay) Work Schedule: Mid Shift Requirements: 2 years of experiencing in Training BPOGood communication skillsBasic knowledge of MS Office MS Excel Power Point Word Doc OutlookResponsible for Support for curre...

Role DetailsType of Support:LeadershipContract Duration:Seasonal (2 Months)Training Schedule:To be DeterminedProduction Schedule:To be DeterminedWork Type and Location:Hybrid Metro ManilaExpected Start Date:October 23 2025About UsPartnerHero is now Crescendo a stronger bolder force in customer expe...

Work Setup: Hybrid (2x a week onsite in MOA Pasay). Additional onsite presence may be required as needed (e.g. for DOLE hearings or related matters).Work Schedule: Mid-shift schedule Qualifications: Bachelors/College Degree in a related fieldMinimum of 3 years experience in HRBP Manager roles or Sen...

Role DetailsType of Support:LeadershipContract Duration:Full-TimeTraining Schedule:To be DeterminedProduction Schedule:To be DeterminedWork Type and Location:Hybrid Metro ManilaExpected Start Date:October 16 2025About UsCrescendorepresents peak CX performance in the AI era. We combine world-class ou...

Summary: The GCC Head BPO Services will be responsible for establishing expanding and leading the overall operations of the Global Capability Center (GCC). This role will oversee end-to-end service delivery across multiple functions including Billing & Engagement Operations Finance Operations HR...

About the job RTA/WFM (BGC Taguig) Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1) Quarterly performance bonus Outstanding career development opportunities 15% Night Differential 24 Leaves Annually Qualifications: Bachelors degree graduate any field. 3 years of RTA/WFM experienc...

About the job Process Trainer (MOA Pasay) Onsite Work Setup: 100% Onsite (MOA Pasay)Work Schedule: Graveyard shift (8PM-5AM or 9PM-6AM) Responsibilities: Must be college graduateMinimum 2 years of experience in the BPO industryAt least 1 year of experience as a Process Trainer (Life Insurance backg...

About the job WFM Manager (Cebu) Onsite Nature Of the Account: Support and Leadership Start Date: ASAP Work Arrangement: 100% Onsite Cebu Shift Schedule Restdays: US Business hours Educational Requirement: College Graduate Work Experience: At least 5 to 7 years relevant experienceAt least 2 years...

About the job Senior Operations Manager (BGC Taguig) Onsite Responsibilities: Managing client relationship ensures high level of client satisfactionOverall Engagement Accountability (Delivery Management) meets or exceeds contractual Service Level Agreements (SLA) consistentlyStrategic Leadership fo...

About the job Associate Quality Specialist (Alabang) Onsite Responsibilities: Execute Transaction and call monitoring in line with agreed service quality plan.Provide coaching and feedback to agents.Perform RCAs and report findings to Operations to develop actions for mitigation.Identify Training n...

About the job Senior Associate MIS (BGC Taguig) Onsite Benefits: HMO for Employee and 2 Dependents (On Day 1)Quarterly performance bonusOutstanding career development opportunities15% Night Differential24 Leaves Annually Qualifications: Bachelors degree graduate any field. 3 years of MIS/RTA exper...