BPO Quality Assurance Analyst

Cebu City - Philippines

Monthly Salary: Not Disclosed

Posted on: 12 hours ago

Vacancies: 1 Vacancy

Job Summary

We need quality assurance specialists to work for our travel sales account.

About the job: Quality Analyst - Travel Sales (Cebu City) Onsite

Nature Of the Account: Travel Sales

Type of Support: Voice

Work Arrangement: Onsite (Cebu)

Shift Schedule Rest Days: Night Shift

Educational Requirement: Undergraduate 2nd year completed

Work Experience:

2 to 4 years of overall experience with 1 to 2 years experience in providing quality monitoring feedbacks in call centre sales domain

Essential Hiring Skills:

1. Ability to Mentor agents and give feedback of calls monitored
2. Act as a Subject Matter Specialist
3. Participate in teleconferences and meetings initiated by the customer
4. Take ownership of issues and escalations
5. Ability to plan prioritize organize and communicate with client

We need quality assurance specialists to work for our travel sales account. About the job: Quality Analyst - Travel Sales (Cebu City) Onsite Nature Of the Account: Travel Sales Type of Support: Voice Work Arrangement: Onsite (Cebu) Shift Schedule Rest Days: Night Shift Educational Requirement: Und...