About the Role:

Grade Level (for internal use):

• Manage a portfolio of Strategic Accounts serving as the dedicated Technical Relationship Manager for all Capital IQ Solutions technical initiatives and escalations taking accountability for individual and team targets in a globally visible role.
• Collaborate effectively with Account Directors and Relationship Managers leveraging S&P Globals expert resources (Product Management Enterprise Product Dev Tech Support) to swiftly resolve varied and non-routine technical issues and implement strategic initiatives.
• Deliver exceptional White Glove service to Strategic Accounts actively supporting user and usage growth to ensure that technology challenges do not negatively impact account renewals.
• Conduct regular comprehensive Technical Account reviews and proactively liaise with enterprise-level IT and Market Data contacts to identify and address service gaps providing guidance and clarification to support quality work.
• Lead the deployment of new platforms and updated Excel plugin versions taking ownership with client IT and Market Data contacts to ensure seamless product packaging and trouble-free adoption.
• All employees are required to work from the office a minimum of 2 days per week.

• An S&P Global employee at this level would typically have 3 years of experience in client service service desk technical project management or a technical setting.
• Demonstrated proficiency in technology within a corporate environment including computer applications and Windows operating systems complemented by a basic understanding of the finance industry.
• Excellent written and verbal English communication skills adept at interpreting or clarifying technical information to aid understanding.
• We require all external candidates who reach the final stage of our interview process to attend at least one in-person interview which is ordinarily at your nearest S&P Global office. This must be completed before we can proceed to an offer.

• Demonstrates active listening and collaboration participating in team goals and seeking to understand diverse perspectives.
• Proven ability to prioritize tasks effectively and adapt to changing circumstances leveraging past experience to identify appropriate courses of action.
• A curious mindset with an appetite for providing superb customer service and bringing new ideas to the forefront to meet team goals.

About S&P Global Market Intelligence

At S&P Global Market Intelligence a division of S&P Global we understand the importance of accurate deep and insightful information. Our team of experts delivers unrivaled insights and leading data and technology solutions partnering with customers to expand their perspective operate with confidence andmake decisions with conviction.

For more information visit In It For You

Our Mission:

Advancing Essential Intelligence.

Our People:

Were more than 35000 strong worldwideso were able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. Were committed to a more equitable future and to helping our customers find new sustainable ways of doing business. Join us and help create the critical insights that truly make a difference.

Our Values:

Integrity Discovery Partnership

Throughout our history the worlds leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do bring a spirit of discovery to our work and collaborate in close partnership with each other and our customers to achieve shared goals.

Benefits:

We take care of you so you cantake care of business. We care about our people. Thats why we provide everything youand your careerneed to thrive at S&P Global.

Our benefits include:

• Health & Wellness: Health care coverage designed for the mind and body.

• Flexible Downtime: Generous time off helps keep you energized for your time on.

• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.

• Invest in Your Future: Secure your financial future through competitive pay retirement planning a continuing education program with a company-matched student loan contribution and financial wellness programs.

• Family Friendly Perks: Its not just about you. S&P Global has perks for your partners and little ones too with some best-in class benefits for families.

• Beyond the Basics: From retail discounts to referral incentive awardssmall perks can make a big difference.

For more information on benefits by country visit: Hiring and Opportunity at S&P Global:

At S&P Global we are committed to fostering a connected andengaged workplace where all individuals have access to opportunities based on their skills experience and contributions. Our hiring practices emphasize fairness transparency and merit ensuring that we attract and retain top talent. By valuing different perspectives and promoting a culture of respect and collaboration we drive innovation and power global markets.

Recruitment Fraud Alert:

If you receive an email from a domain or any other regionally based domains it is a scam and should be reported to. S&P Global never requires any candidate to pay money for job applications interviews offer letters pre-employment training or for equipment/delivery of equipment. Stay informed and protect yourself from recruitment fraud by reviewing our guidelines fraudulent domains and how to report suspicious activityhere.

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity color religion sex sexual orientation gender identity national origin age disability marital status military veteran status unemployment status or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability please send an email to:and your request will be forwarded to the appropriate person.

US Candidates Only:Know Your Rights: Workplace discrimination is illegal