Department Manager Delivery Solution

• Manage and organize the delivery to be made to customers/client in right quantity and specification
• Being thoroughly informed with orders stock availability lead a hands-on and timely efficient delivery along with smooth customer service
• Smooth alignment and relationship with Operations Store management HO Buyers Field Sales and Delivery team if needed
• To verify daily fuel costing and transactions and to further ensure the proper documentations pertaining to it
• To update the KPIs on daily basis
• To handle and coordinate customer complaints regarding delivery issues
• To acquire customer feedback on periodical basis.
• To coordinate with head office regarding fuel expenses KPIs fixed costing third party vehicle expenses
• Perform competitors promotions check to give on-going feedback on main competitors (retailers wholesalers etc.) per customer segment (HoReCa Trader Services Companies & Offices) to Buying Department.
• Addressing customer complaints to understand customers needs and expectations and to propose solutions.
• Maintenance of Customer files to update and ensure the quality of customer file data in order to communicate with customers in the most efficient way.
• Contact with at least 10 customers on weekly bases to understand their needs and expectations and to know best customers personally.
• Perform analysis of best customers to know them understand their needs and propose solutions.
• Customer file monitoring and action plan definition to check customer activity and set-up actions (campaign management) customer activity per product family and customer activity regarding turnover performance.
• Visit customers to understand their business and activities.

Qualifications :

Intermediate (with 8 years work experience) or Graduation (with less than 8 years work experience).

Additional Information :

• Strong communication interpersonal and team leadership skills.
• Effective analytical and decision-making skills.
• Result-oriented and customer-focused mindset.

Remote Work :

No

Employment Type :

Full-time