Lead Customer Experience Associate Jobs in Nigeria

Our client is a luxury community offering nature-inspired hospitality resorts in suite wellness relaxation and recreation experience for both residents and visitors.Job SummaryOur Operations & Guest Experience Specialist serves as the deputy to the Revenue & Operations Manager and plays a critical r...

Promptly respond to all inquiries via Instagram WhatsApp Email and Live Chat (aiming for instant feel).Explain the heritage artisanal techniques (Adire Aso-oke) and the story behind each collection to international buyers.Provide detailed fit consultations converting Nigerian/UK sizing to US EU and...

Quality Monitoring:Regularly monitor and evaluate customer interactions across various channels (phone email chat etc.) to ensure adherence to quality standards and procedures.Use quality monitoring tools and techniques to assess performance and identify areas for improvement.Analyze and score custo...

Our Goal:To be the dominant digital-first wealth and asset management partner for the underserved African middle class and fast-growing African businesses.We empower over 2 million customers to build a savings and investment culture across different asset classes. Our customer base continues to expa...