Relationship Officer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
20 days ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Our client is a financial institution providing savings loans digital banking and investment solutions to individuals and businesses.
Job Summary
The role focuses on proactive sales referral development cross-selling digital channel adoption and portfolio quality. The job holder drives deposit mobilisation and income generation through targeted campaigns relationship management and market development while ensuring compliance with KYC AML/CFT and internal policies.
Key Responsibilities
Deposit mobilisation and sales
- Achieve growth across KPIs: liability mobilisation CASA and fixed deposits new funded accounts income generation and e-banking product adoption.
- Actively seek new sales opportunities through cold calling networking referrals merchant and payroll initiatives and community outreach.
Account opening and onboarding
- Open and convert funded accounts; ensure KYC/AML documentation is complete and accurate before funding.
- Explain product features fees and benefits; onboard customers to digital channels (mobile USSD internet banking) to increase transactional volumes.
Customer relationship management
- Build and maintain strong relationships with retail and small business customers; conduct periodic account reviews and needs assessments.
- Cross-sell and bundle products (standing orders payroll solutions e-wallets) to deepen wallet share.
Portfolio and risk management
- Maintain a healthy portfolio and deposit mix; monitor account activity and retention.
- Identify potential credit or lending opportunities and refer qualified prospects to the credit team; support documentation but do not own collections unless assigned.
Market intelligence and product development
- Monitor competition and gather marketplace information on pricing products and promotions.
- Recommend changes to products services or processes based on market feedback and performance results.
Requirements
- 3-5 years in retail banking microfinance or customer-facing sales role with demonstrable deposit mobilisation or business development results preferred.
- HND/BSc in Business Finance Social Science or related field.
- Microfinance certification or relevant banking training is an advantage.
- Strong sales negotiation and relationship management skills focused on deposit products.
- Proficiency with the banks core systems and Microsoft Office.
- Excellent verbal and written communication skills.
