IT Support Engineer
Job Location:
Monthly Salary:
Experience Required:
Posted on:
15 hours ago
Posted on:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
- Provide first- and second-level support for hardware software and network issues.
- Perform routine system maintenance and preventive checks
- Log track and resolve support tickets within agreed SLAs.
- Assist users with technical issues and provide basic user training where required.
- Maintain accurate documentation of incidents resolutions and system configurations
- Escalate complex issues and collaborate with the IT team to ensure timely resolution.
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Requirements
- Bachelors degree in Information Technology Computer Science or a related field.
- 24 years experience in IT support or systems administration
- Strong troubleshooting skills across hardware software and networking.
- Experience with enterprise applications and cloud-based solutions is an added advantage.
- Excellent problem-solving communication and customer service skills
- Experience in troubleshooting hardware software and network issues in business environments.
- Exposure to cloud-based solutions and enterprise applications is an advantage.
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Required Skills:
Experience in troubleshooting hardware software and network issues in business environments. Exposure to cloud-based solutions and enterprise applications is an advantage.
Required Education:
Bachelors degree or HND in Information Technology Computer Science or related discipline. Professional qualification in IT support (added advantage)2 years plus of professional IT support or systems administration experience.
