Deskside Support Technician L2

WERE HIRING: A DESKSIDE SUPPORT TECHNICIAN L2 AT CASABLANCA MOROCCO!

Excis is a global IT support leader globally driven by innovation and collaboration. Were looking for a proactive Deskside Support Technician L2 to manage hardware software and IT assets across multiple locations. Join us for a rewarding career in a supportive family-like environment where youll look forward to coming to work every day.

Client in 190 countries

6000 Engineers

200 Enterprise Clients

What You Will Do:

• Deliver hands-on deskside and remote support by diagnosing and resolving L1/L2 issues across desktops laptops and workstations including OS (Windows) failures software installations/reinstallations printer faults (N1/N2) and basic network/VOIP connectivity issues ensuring all incidents are accurately logged tracked and resolved within SLA using ServiceNow.
  
• Execute IMAC and lifecycle management activities such as device provisioning imaging/remastering of PCs according to client standards hardware replacements decommissioning and backup/restore of user data and configurations ensuring compliance with enterprise policies and minimizing disruption to business operations.
  
• Collaborate with cross-functional and offshore teams (N1/N2/N3 across network security server and telecom domains) by escalating complex issues supporting mobile/MDM (Intune) environments and providing user guidance/training while maintaining clear communication in French and English with stakeholders including VIP users.
  

What You Need:

• Proven 3 years of deskside/IT support experience with strong exposure to enterprise environments supporting end users including VIP support scenarios.
  
• Advanced hands-on skills in Windows OS troubleshooting software deployment hardware diagnostics/repair and remote support tools (e.g. remote desktop SCCM exposure is a plus).
  
• Practical knowledge of network fundamentals (IP connectivity troubleshooting) VOIP systems mobile device support (smartphones) and MDM tools such as Microsoft Intune.
  
• Experience working with ITSM/ticketing tools (ServiceNow preferred) with a clear understanding of incident prioritization SLA management and ITIL-based processes.
  
• Fluency in French and working proficiency in English along with strong customer service skills ability to work in shift rotations (3x8) and flexibility for inter-site travel with a valid driving license.
  

At Excis your work matters. Youll be part of a dynamic hands-on team where your technical expertise directly enhances user satisfaction and operational success. We offer a supportive environment that encourages professional growth continuous learning and collaboration across diverse technologies. Enjoy competitive compensation and the chance to contribute to a global IT leader that values innovation and excellence.

Ready to make a difference and grow your career Apply now to join Excis in Morocco and be at the forefront of IT support excellence!