WeWork Reforma Latino (97001) Mexico Ciudad de Mexico Ciudad de MexicoSupport Engineer Associate
The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process to regular maintenance and troubleshooting of all technology related issues (Computer docking station headset monitor mobile devices and wifi connectivity) working with US-based support teams to understand ongoing issues to support local users and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide support for a fast growing group of team members in multiple divisions
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness process improvements
Effectively manages up as needed
Self-aware of gaps in skills works to improve
Frequent collaboration with site lead acting as back-up when delegated to
Cross platform collaboration with immediate peers
Define implement and leverage process (change incident problem) management functions
Basic Qualifications:
Bachelors Degree
At least 2 years of experience with remote or in-person help desk support for Virtual Machines PCs and Macs
At least 2 years of experience in mobile operating systems and hardware (iOS Android iPhones or Google Pixels)
Preferred Qualifications:
At least 3 years of experience with remote or in-person help desk support for Virtual Machines PCs and Macs
At least 3 years of experience in mobile operating systems and hardware (iOS Android iPhones or Google Pixels)
At least 1 year of experience with Active Directory services integration
At least 1 year of experience with Google suite applications
At least 1 year of experience with virtualization technologies to include VMWare tools (Fusion ESX)
At least 1 year of experience in MDM solution (Airwatch)
ITIL certification or A certification
Mac Integration Basics Certificate or at least 2 years of Mac support experience
Windows 10 Certificate or at least 2 years of Windows OS support experience
At Capital One we respect individual differences in culture religion and ethnicity. Likewise we promote equal opportunities and development for all the hiring process we seek to provide equal employment opportunities to candidates regardless of race color religion gender sexual orientation marital or civil status national origin disability or any other situation protected by federal state or local laws.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe any position posted in the Philippines is for Capital One Service Corp (COPSSC) and any position posted in Mexico is for Capital One Technology Labs Mexico.
Required Experience:
IC
WeWork Reforma Latino (97001) Mexico Ciudad de Mexico Ciudad de MexicoSupport Engineer AssociateThe focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process to regular maintenance a...
WeWork Reforma Latino (97001) Mexico Ciudad de Mexico Ciudad de MexicoSupport Engineer Associate
The focus of this role will be to help users in the office with all things technology related. At the very start of the process of helping new hires through the onboarding process to regular maintenance and troubleshooting of all technology related issues (Computer docking station headset monitor mobile devices and wifi connectivity) working with US-based support teams to understand ongoing issues to support local users and finally helping to offboard users by collecting assets for appropriate disposal or reuse. Heavy focus on laptop and mobile device support for a mix of Windows and Apple laptops and Apple mobile devices.
Responsibilities:
Help users complete provisioning and onboarding technology set-up
Provide support for a fast growing group of team members in multiple divisions
Top notch customer focused support
Utilize ServiceNow as the ticketing tool to track and escalate tickets for end users
Perform other tasks as needed by the Site Operations Lead and Asset Management leadership
Excellent written and verbal communication skills
Engaged in cross-train efforts amongst peers where applicable
Contribute to site level operational readiness process improvements
Effectively manages up as needed
Self-aware of gaps in skills works to improve
Frequent collaboration with site lead acting as back-up when delegated to
Cross platform collaboration with immediate peers
Define implement and leverage process (change incident problem) management functions
Basic Qualifications:
Bachelors Degree
At least 2 years of experience with remote or in-person help desk support for Virtual Machines PCs and Macs
At least 2 years of experience in mobile operating systems and hardware (iOS Android iPhones or Google Pixels)
Preferred Qualifications:
At least 3 years of experience with remote or in-person help desk support for Virtual Machines PCs and Macs
At least 3 years of experience in mobile operating systems and hardware (iOS Android iPhones or Google Pixels)
At least 1 year of experience with Active Directory services integration
At least 1 year of experience with Google suite applications
At least 1 year of experience with virtualization technologies to include VMWare tools (Fusion ESX)
At least 1 year of experience in MDM solution (Airwatch)
ITIL certification or A certification
Mac Integration Basics Certificate or at least 2 years of Mac support experience
Windows 10 Certificate or at least 2 years of Windows OS support experience
At Capital One we respect individual differences in culture religion and ethnicity. Likewise we promote equal opportunities and development for all the hiring process we seek to provide equal employment opportunities to candidates regardless of race color religion gender sexual orientation marital or civil status national origin disability or any other situation protected by federal state or local laws.
For technical support or questions about Capital Ones recruiting process please send an email to
Capital One does not provide endorse nor guarantee and is not liable for third-party products services educational tools or other information available through this site.
Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada any position posted in the United Kingdom is for Capital One Europe any position posted in the Philippines is for Capital One Service Corp (COPSSC) and any position posted in Mexico is for Capital One Technology Labs Mexico.
Job Location:
Monthly Salary:
Posted on:
Vacancies:
