Associate, Driver Assist Rep

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first then business delivering on our promise of a superior client experience. This takes hard work and innovation and we need more like-minded people on our team.

DSC Associates are the voice of Element for drivers and end users. They provide frontline support for inquiries regarding vehicle deliveries maintenance billing fines renewals and usage of digital tools. Associates handle cases across multiple channels (phone email chat) document them in the casemanagement system and ensure timely resolution. They educate drivers on selfservice options and provide empathetic assistance.

Responsibilities

• Respond to driver inquiries via phone email and chat; resolve routine requests or triage to appropriate departments.
• Document cases in Salesforce Service Cloud ensuring accurate categorization and notes for followup.
• Educate drivers about selfservice tools (Element One & WhatsApp) and encourage adoption.
• Identify trends or recurring issues and relay feedback to the supervisor for continuous improvement.
• Participate in training sessions and contribute to knowledge base articles or FAQs.

High school diploma or bachelors degree in progress.

12years of experience in customer service call center or helpdesk environments.

Good communication skills in Spanish; basic English ability.

Familiarity with CRM systems preferred.

Excellent customer service and listening skills.

Ability to multitask and remain calm under pressure.

Basic understanding of fleet services and Element digital tools.

Attention to detail and accurate case documentation.

Willingness to learn and adapt to new systems.

Whats in it for You

At Element we recognize our teams efforts with a competitive compensation package and benefits that go beyond legal requirements:

Competitive base salary

Annual bonus

Savings fund and savings account

Retirement plan with company contribution

Grocery and restaurant vouchers

Support for sports activities

Additionally we offer non-monetary benefits that enhance your quality of life serve the needs of you and your family and foster a culture of wellness: medical and life insurance flexible schedules a hybrid work model and free parking.

We are a culture of innovation empowerment decision-making and accountability.

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity equity inclusion and belonging. We are pleased to consider all qualified applicants for employment without regard to race color religion gender identity age sex sexual orientation disability national origin Aboriginal/Native American status protected veterans status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon you require an accommodation with our hiring process please send an email to or call.