IT Support Specialist

Remote Full-Time

We are looking for an IT Support Specialist to join our team and provide technical support across our corporate staff and franchise network. This role is ideal for someone proactive organized customer-oriented and passionate about technology troubleshooting and continuous improvement.

The ideal candidate will support daily IT operations manage support tickets administer Microsoft 365 and SaaS platforms assist with cloud and VoIP environments and help ensure a secure and efficient technology ecosystem.

Responsibilities

• Provide Level 1 and Level 2 technical support to internal users and franchise teams.
  
• Troubleshoot hardware software networking VPN Wi-Fi and access-related issues.
  
• Administer Microsoft 365 environments including users groups licenses MFA Teams Exchange and SharePoint.
  
• Support SaaS applications and cloud platforms such as AWS Azure and ClickUp.
  
• Manage ChatGPT and AI-related tool subscriptions licenses and user access.
  
• Maintain and improve IT documentation and knowledge base resources.
  
• Support VoIP and telephony systems including FreePBX and SIP-based solutions.
  
• Configure provision and troubleshoot laptops peripherals printers monitors and headsets.
  
• Monitor endpoint security tools patch compliance and phishing/security incidents.
  
• Provide remote technical assistance using remote desktop and collaboration tools.
  
• Collaborate with distributed teams while ensuring confidentiality and data security best practices.
  

Requisitos

Requirements

• Proven experience in IT Support Help Desk or Technical Support roles.
  
• Experience handling Level 1 and Level 2 support tickets.
  
• Strong knowledge of Microsoft 365 administration.
  
• Experience managing SaaS platforms and user lifecycle administration.
  
• Familiarity with AWS and Azure environments.
  
• Basic networking knowledge (DNS DHCP VPN Wi-Fi troubleshooting).
  
• Experience supporting end-user hardware and remote environments.
  
• Understanding of cybersecurity best practices endpoint protection and MFA.
  
• Excellent communication and problem-solving skills.
  
• Ability to work independently and in collaborative remote teams.
  

Nice to Have

• Experience with VoIP/SIP systems such as FreePBX or Twilio.
  
• Knowledge of PowerShell or Python scripting.
  
• Experience with workflow automation tools like Power Automate Zapier or Make.
  
• Interest in AI-assisted operations and process optimization.
  

What We Offer

• Opportunity to work with a growing and technology-driven organization.
  
• Collaborative and supportive work environment.
  
• Exposure to modern cloud SaaS cybersecurity and AI tools.
  
• Career growth opportunities within IT operations and automation.
  

If youre passionate about technology and enjoy helping teams succeed through reliable IT support wed love to hear from you.