Customer Technical Support

GE Vernova


Job Location:

Mexico City - Mexico

Monthly Salary: Not Disclosed
Posted on: 7 hours ago
Vacancies: 1 Vacancy

Job Summary

Job Description Summary

As a member of the Rotating Parts Sales Team you will be a key contributor to our fast-paced transactional sales environment. Your primary focus will be processing quotes and orders while gaining expertise in GE Vernova processes and our extensive product portfolio. You will support planned outage requirements emergent needs and routine stock fulfillment.

Job Description

Role Overview

As a member of the Rotating Parts Sales Team you will be a key contributor to our fast-paced transactional sales environment. Your primary focus will be processing quotes and orders while gaining expertise in GE Vernova processes and our extensive product portfolio. You will support planned outage requirements emergent needs and routine stock fulfillment.

Success in this role looks like:

Establish yourself as a subject matter expert by demonstrating your ability to review internal & external customer requests and understand their needs while working with internal team members to define scope.

  • Subject Matter Expertise:Define accurate scope by collaborating with engineering fulfillment and sales teams.
  • Operational Excellence:Apply a lean mindset to suggest process improvements; utilize data analytics to align with business plans.
  • Methodology:Ensure all deliveries adhere to SQDC (Safety Quality Delivery Cost) standards.
  • Collaboration:Serve as an indispensable partner to customers through excellent communication and organization.

Who You Are:

  • You are someone who brings strong interpersonal skills to achieve cooperation and reach agreement with customers and internal departments. Able to multi-task in a fast-paced environment
  • You have experience with MS Office programs with the aptitude to learn additional software packages. Knowledge of SAP & Salesforce preferred.
  • You have advanced experience with Incoterms market pricing and foreign language skills.

Key Responsibilities:

  • Proactively develop parts lists during outage pre-planning and pre-bid phases.
  • Generate accurate quotations and proposals per established procedures.
  • Partner with STMs and suppliers to ensure timely order fulfillment.
  • Facilitate communication to resolve technical issues and handle invoice/warranty disputes (NCRs).
  • Maintain accurate sales forecasts and opportunity pipelines in CRM (NEX).
  • Coordinate with Part Sales Manager Repair Sales Managers and Field Engineers to support integrated service solutions.

Basic Qualifications:

  • Bachelors degree in engineering
  • 5 years of application engineering/customer serviceOR3 years in Steam Turbine Technology.
  • Desired:Proficiency in SAP/Salesforce familiarity with RPDM/ERP/PLM systems and strong commercial acumen (Incoterms/Market Pricing).

Desired Characteristics:

  • Commercial and/or field engineering background.
  • Ability and willingness to collaborate across multiple time zones including flexibility to adjust working hours as project needs require.
  • Familiarity with computer systems (RPDM ERP PLM. Pmax sBOM).
  • Demonstrated computer skills (Excel PowerPoint Word. Outlook).
  • Willingness to work independently (after proper training) and be a self-starter.
  • Strong verbal and written communication skills.
  • Customer service experience
  • Integrative team working style

    Additional Information

    Relocation Assistance Provided: No

    Job Description SummaryAs a member of the Rotating Parts Sales Team you will be a key contributor to our fast-paced transactional sales environment. Your primary focus will be processing quotes and orders while gaining expertise in GE Vernova processes and our extensive product portfolio. You will s...

    About Company

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    GE Vernova's Asset Performance Management software can help you increase asset reliability, minimize costs and reduce operational risks. View a demo today.

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