Customer Service Rep | Nightshift | Tier lll
Job Location:
Guanajuato - Mexico
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Rapido Solutions Group we connect fast-growing U.S. companies with top global talent.
From Guadalajara and León we create career opportunities that bridge Mexico and the U.S. logistics industry.
We value diversity joy and passion fostering a dynamic workplace where people grow both personally and professionally. Our goal is to be the best place to work offering wellbeing programs social initiatives and real career growth.
Location: Leon
Schedules:Dayshift
English Level:B2 Intermediate
Salary: $13000 MXN / month
Additional Benefits:
$1000 MXN grocery vouchers
$500 MXN punctuality bonus
4% savings fund
Schedule:
Monday to Friday 00:00-08:00
Job Summary:
The Customer Service Representative schedules deliveries traces loads and responds to problems that arise during the day regarding pick-ups or deliveries.
Essential Functions:
Perform prompt and complete data entry
Enter accurate customer orders in computer system
Monitor on-time performance for driver delivery and pick-up
Prepare tracking reports
Understand and abide by various customer requirements
Understand the operations and rules of the various rail carriers and piers
Communicate with Dispatchers to avoid any problems with loads or transports and resolve any issues that may occur
Trace and monitor existing loads in the system to prevent problems from occurring
Other duties as assigned
Requirements:
Experience in intermodal transportation or import/export business preferred
Excellent communication abilities both written and verbal
Excellent computer skills
Ability to effectively multi-task when necessary
Flexible; able to work in past-paced environment
Ability to work independently and make informed decisions
