Service Delivery Senior

The Position: This role is dedicated to the full lifecycle maintenance of large-scale private monitoring platforms. The successful candidate will ensure the stability and accuracy of monitoring clusters while executing comprehensive business and database monitoring. This position requires a proactive problem-solver who can leverage scripting and automation to maintain system health and troubleshoot complex anomalies.

The Responsibilities of the Role:
Manage the full lifecycle maintenance of large-scale private monitoring platforms balancing monitoring cluster self-operation with business/database monitoring.
Independently operate configure and tune Zabbix Prometheus Grafana and ELK clusters.
Troubleshoot monitoring system faults including metric interruptions log loss and cluster abnormalities utilizing strong PromQL skills.
Perform core daily monitoring risk identification and anomaly handling across Linux Kubernetes MySQL Oracle Redis Kafka and Flink environments.
Monitor ETL/CDC tasks and execute cross-system multi-source data reconciliation.
Write and deploy automation tools using Shell and Python to independently resolve monitoring and business anomalies.

The Requirement for the Role:
Must Have:
Minimum 5 years of monitoring O&M experience.
Proficiency in monitoring tech stacks (Zabbix Prometheus Grafana ELK) and strong Shell/Python scripting capabilities.
Fluent in Chinese (Listening Speaking Reading & Writing) for daily communication and documentation.

Nice to have:
Familiarity with using AI tools to assist O&M work (intelligent fault analysis log anomaly identification script generation and efficiency optimization).
Experience with big data link monitoring and alert governance for large-scale clusters.
Previous experience handling monitoring system upgrades migrations and docking with internal tool systems.

The Package:

• Attractive Salary (RM 9000 to RM 11000).
• Performance related bonus for confirmed staff.
• Annual Leave 15 days.
• Medical Leave 14 days.
• Medical and hospitalization coverage.