Program Manager, Operational Excellence

1. Fraud Program Strategy & Execution

• Program Ownership: Lead the planning execution and monitoring of high-impact fraud programs ensuring alignment between local and regional execution and global fraud strategies.

• Operational Transformation: Drive the implementation of new fraud detection models/initiatives ensuring seamless integration and implementation across diverse markets.

• Lifecycle Management: Manage program timelines risks and resources using project management tools to ensure all fraud initiatives are delivered.

2. Risk Oversight & Performance Analytics

• Data-Driven Governance: Define track and report on fraud-related KPIs. Use data insights to monitor the success of prevention initiatives identify systemic vulnerabilities and strategise fraud-prevention actions.

• Optimisation & Automation: Partner with Data and Product teams to design dashboards and enhance automation reducing manual intervention while minimising false positives for an improved customer experience.

• Strategic Reviews: Lead post-implementation reviews and lessons learned to integrate insights into future fraud prevention product roadmaps and predictive capabilities.

3. Strategic Influence & Cross-Functional Partnership

• Fraud SME: Serve as the senior subject matter expert for fraud operations providing guidance to cross-functional teams on navigating complex fraud risks and project milestones.

• Stakeholder management: Act as the primary fraud representative for Product Finance Legal and Marketing translating technical fraud insights into actionable business recommendations for leadership.

• Design-to-Launch Integration: Collaborate with product teams to embed fraud prevention into the rollout of new features and digital tools from the design and discovery phase onward.

4. Change Management & Operational Integrity

• Change Advocacy: Lead change management processes to ensure smooth transitions as new fraud tools methods and policies are adopted across the organization.

• Policy & Compliance: Establish and enforce governance frameworks that ensure fraud operations remain compliant with audit security and regulatory standards.

• Global Alignment: Engage stakeholders across different regions to drive buy-in and ensure organizational alignment on new fraud mitigation processes.

Qualifications :

• Experience: more than 2 years in fraud operations risk management process improvement or analytics in a high transaction-volume environment (e-commerce on-demand logistics fintech payments).

• Strategic Thinking: Demonstrated ability to design and implement scalable fraud prevention frameworks.

• Strong mastery of program management frameworks and change management tools to drive organisational shifts.

• Strong problem-solving skills with the ability to approach challenges strategically and creatively and a hands-on operational mindset with a willingness to perform immediate risk mitigation.

• Strong understanding of data analysis and fraud detection logic; proficiency in SQL or BigQuery is a plus.

• Excellent communication skills with the ability to engage and align stakeholders at all levels.

• Demonstrated ability to work collaboratively with Product Data and Engineering teams. to achieve common goals.

Remote Work :

No

Employment Type :

Full-time