Lead Program Manager, KYB

Delivery Hero


Job Location:

Kuala Lumpur - Malaysia

Monthly Salary: Not Disclosed
Posted on: 4 days ago
Vacancies: 1 Vacancy

Job Summary

  • Program Management & Performance Oversight: Own and manage the KYB program across multiple regions ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.

  • Standardization and Scalability: Drive standardization of processes across all Markets ensuring  a lean and efficient set-up across Pandora markets 

  • Regulatory Compliance & Risk Management: Work closely with the Regulatory AML & Compliance team from our licensed entity and ensure the program meets all regulatory commitments across our APAC markets. Maintain up-to-date knowledge of regulatory requirements and industry standards

  • Frictionless Vendor Onboarding: Lead efforts to align the KYB program with the vendor onboarding process ensuring smooth integration while building a frictionless experience that maximizes conversion and minimizes delays.

  • Strategic Initiatives & Project Leadership: Serve as the project lead for key strategic initiatives including the rollout of KYB processes in new markets implementation of regulatory changes and remediation actions for identified compliance gaps.

  • Cross-Functional Collaboration: Partner closely with internal teams (e.g. compliance legal product and COE and BPO operational teams) to ensure the successful execution of KYB initiatives and maintain communication with stakeholders across multiple regions.

  • Continuous Improvement: Identify opportunities for process optimization including automation and scalability to enhance efficiency while maintaining compliance and improving overall operational effectiveness.


Qualifications :

  • 5 years of experience in KYB/KYC compliance operations or vendor onboarding with a strong background in managing cross-market or multi-regional programs.

  • Proven ability to drive program performance ensure regulatory compliance and implement process optimizations within a fast-paced operational environment.

  • Strong knowledge of AML regulations KYC processes and vendor risk management frameworks.

  • Experience in leading strategic initiatives and working cross-functionally to deliver business outcomes.

  • Excellent project management skills with the ability to prioritize execute and deliver on time.

  • Strong communication stakeholder management and analytical skills.


Remote Work :

No


Employment Type :

Full-time

Program Management & Performance Oversight: Own and manage the KYB program across multiple regions ensuring that all operational and regulatory requirements are met. Monitor and optimize program performance to ensure the success of the KYB process from end to end.Standardization and Scalability: Dri...

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As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to del ... View more

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