IT Manager (Application Utilization & Support)
Job Location:
Kuala Lumpur - Malaysia
Monthly Salary:
Posted on:
Vacancies:
Job Summary
About the Role:
Key Responsibilities & Deliverables:
Line Management: Lead and manage the team within the assigned function ensuring effective workforce management performance and engagement at both individual and team levels.
Talent & Staff Management: Oversee recruitment activities including job postings candidate screening and interviewing for IT roles.
Information Management: Facilitate clear and timely communication between senior management and departmental teams.
Subject Matter Leadership: Stay current with emerging technologies and industry developments and provide insights and recommendations to the executive team.
Cross-Functional Collaboration: Partner with other department leaders to assess business needs and support organisational growth initiatives.
Host Management: Serve as the Host Manager for all Hearing Care IT teams based in the KL office.
Key Accountabilities:
Regional Leadership & Delivery
- Lead and develop a high-performing regional IT team across multiple markets
- Own end-to-end delivery of application utilisation and support for retail application suites
- Ensure system stability service excellence and operational resilience across the region
Stakeholder Engagement
- Act as a trusted IT partner to business and executive stakeholders
- Collaborate with C-suite and regional leaders to shape application support strategies
- Align business priorities with technical delivery
- Communicate effectively with both technical and non-technical audiences
Operational Excellence & Service Delivery
- Drive incident management root cause analysis and continuous service improvement
- Support platforms such as Blueprint and Microsoft Dynamics NAV (including user access roles and daily operations)
- Ensure platform reliability scalability and performance
- Oversee monitoring frameworks support models and ongoing optimisation
- Maintain compliance with global IT governance standards and best practices
Competencies for the Role:
Managerial Capabilities
- Proven experience leading and developing cross-functional teams
- Strong stakeholder management across technical and business domains
- Demonstrated ability to engage and influence executive stakeholders
- Ability to manage competing operational and strategic priorities
- Experience working within large global matrix organisations
- Capability to align regional execution with global strategies and governance
Process Quality & Discipline
- Ensure reliability scalability and performance across application environments
- Oversee incident management monitoring and support frameworks
- Operate within Agile and DevOps methodologies
- Maintain strong governance compliance and operational standards
- Promote a culture of continuous improvement and efficiency
- Ensure adherence to data governance security and regulatory requirements
To Qualify for the Role:
Qualifications
- Bachelors degree in Computer Science IT or a related field (or equivalent experience)
Skills & Capabilities
- Strong leadership coaching and team development skills
- Excellent stakeholder engagement and communication capabilities
- Good understanding of business processes and operational requirements
- Functional and technical expertise in application support and data environments
- Knowledge of system integration and data flows
- Strong project and service delivery management skills
Experience
- Proven track record in IT service delivery and operations management
- Experience managing regional teams within a global organisation
- Strong background in application support environments
- Familiarity with ITIL Agile and continuous improvement practices
- Demonstrated ability to deliver business-aligned IT outcomes
Join an organisation based on Trust Openness and Innovation:
In Demant you will be part of an innovative and challenging environment based on trust and openness where you will experience a strong will to achieve great results with some ambitious and talented colleagues. You will be part of an environment where flexibility knowledge sharing and professional respect make it challenging meaningful and fun to go to work every day.
We are a great mix of colleagues who enjoy an open and friendly tone as well as a culture of inclusiveness and mutual support echoing the values found throughout our organization.
We Offer
- A job in a growing international company with good career opportunities
- State of the art technology and work in an exciting industry
- Good work life balance with flexible working conditions
- A culture of teamwork based on knowledge sharing professional respect kindness
- We believe in and encourage open and honest communication and we hope to put a smile on your face every workday
- A full-time independent and responsible position
- Training conferences and the opportunity for self-development
- We offer the opportunity to travel for work globally
About Demant:
Demant is a world-leading hearing healthcare group built on a heritage of care health and innovation since 1904. The Group offers innovative technologies solutions and expertise to help people hear every aspect from hearing care and hearing aids to diagnostic equipment and services Demant is active and engaged. Headquartered in Denmark the Group employs more than 26000 people globally and is present with solutions in 130 countries creating life-changing differences through hearing health. William Demant Foundation holds the majority of shares in Demant A/S which is listed on Nasdaq Copenhagen and among the 25 most traded stocks.
At Demant we value diversity equity and inclusion (DE&I) and we are committed to creating an inclusive working environment. We welcome applications from all qualified candidates regardless of ethnic background personality age gender and education. Diversity is part of our cultural DNA. Women in STEM areas are particularly encouraged to apply as Demant supports United Nations Sustainable Development Goal 5 on gender equality.
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Required Experience:
Manager
About Company
Leading in hearing healthcare Demant is the only company in the world that covers all areas of hearing healthcare, from hearing devices and hearing implants to diagnostic instruments and professional hearing care, and we harvest significant synergies from this unique position and exp ... View more
