Executive Technical Support (Korean and English Support)

The Position:

As L1.0 Technical Support your role is to deliver premium technical support to users and clients.

The Responsibilities of the Role:

Receive Email/ Chat and calls - digital interactions to assist customers and clients with technical issues arising from everyday computer use (desktop/laptop/tablet/other related devices).

Determine the problem and provide a technical resolution within the contact or by dispatching for service.

Resolve the cases from end to end make follow up and regularly update the customers on the case progress

Always strive to meet and exceed customers needs and expectations.

Stay abreast of new process and product release by reading updates studying

product descriptions and participating in team meetings trainings forums and discussions.

Provide feedback to the Team Leaders/CC manager for any opportunities on improvement.

Expected to meet the Key Performance Indicators (KPI).

The Requirement for the Role:

Degree Diploma or an equivalent professional qualification

Fresh graduate with good communication skills and personal/working experience in handling computers/laptops or technical issues.

Understanding of desktop laptop and tablets hardware and technology.

Technical knowledge with problem solving and troubleshooting skills.

Technical knowledge on Microsoft Operating Systems & Office Suites

Excellent customer service skills and professionalism in spoken and written English and Korean Language.

Possess strong commitment to team environment dynamics with the ability to contribute expertise and follow leadership directives at appropriate times.

What We Offer:

• Competitive Salary: RM 8000 to RM 11000
• Performance Bonuses: Quarterly bonuses for confirmed staff.
• Generous Leave: 15 days of annual leave and 14 days of medical leave.
• Comprehensive Insurance: Medical and hospitalization coverage.