Country IT Lead

The role of Country Tech Lead (CTL) will primarily be the face of IT to business in the affiliates with focus on IT partnering to support local business strategy providing IT guidance implement and support delivery of solutions in coordination with Global/Regional IT teams.

Within the country the position oversees:

• Cascading the Global/Regional IT strategy organizing system delivery as per the IT global/ regional roadmap

• Escalating the local needs and proposing a local strategy in alignment with corporate strategy.

The CTL will ensure effective local service management and adherence to service level agreements providing coordination escalation and support to Regional and Global IT Function leads in order to plan implement and deliver high touch IT services and project deliveries.

The primary objective of this role is to ensure that IT plans and strategies are aligned with business goals and that the company is maximizing the effective use of technology and innovation in its business practices.

This role acts as an IT lead for SEA Affiliates (Malaysia Vietnam Philipines Indonesia) and will be the primary IT contact for business. The role would additionally oversee any escalations in day-to-day support of IT predominately through a network of third-party support partners.

Requirements:

• Work experience with Global Multinational companies is preferred.
• Expertise in concepts and operation of enterprise level service delivery (minimum ITIL Foundation Certificate)
• Service Management Experience with outsourced vendor
• General working knowledge of IT concepts and services (networks storage and compute desk top support unified messaging office automation and email)
• Understanding of retail especially POS and omni capabilities
• Experience in managing IT Projects would be an advantage.
• Ability to think strategically and creatively and communicate effectively in a fast-moving rapidly growing area
• Ability to understand business concepts and relate them to the IT organization and vice versa
• Superior interpersonal skills & ability to communicate comfortably with all levels of site management