Assistant Manager, Field Operations

Job Overview:

Join a leading automotive technology company that is transforming the car-buying experience through transparency convenience quality vehicles and customer-focused service.

We are looking for an Assistant Manager Field Operations to take a hands-on role in managing and improving automotive operations across multiple locations. You will oversee day-to-day execution team performance resource planning and service quality while ensuring operations run efficiently and consistently.

This role is ideal for an experienced automotive operations professional who enjoys managing teams solving operational challenges and driving improvements in a high-volume environment.

Office Location: Bandar Bukit Raja 41050 Klang Selangor.

What Will You Do:

• Oversee daily operations across assigned automotive facilities and ensure activities run according to operational requirements.
• Lead Supervisors Team Leaders and frontline teams to achieve productivity and service targets.
• Review operational performance including turnaround time productivity quality cost and manpower utilization.
• Identify bottlenecks recurring operational issues and areas of underperformance then implement appropriate improvement actions.
• Ensure workshop and vehicle reconditioning activities are carried out efficiently and according to required quality and safety standards.
• Plan and coordinate manpower equipment tools and other operational resources based on business requirements.
• Conduct regular operational reviews site inspections and performance checks to maintain consistent standards.
• Work with internal departments such as Quality Spare Parts Customer Experience Warranty and Retail to resolve operational issues.
• Support the launch relocation or expansion of operational sites by ensuring teams processes and resources are ready.
• Coach team members and provide guidance to strengthen operational capabilities and overall team performance.
• Monitor operating costs and identify opportunities to improve resource utilization and efficiency.
• Prepare management updates covering operational performance productivity issues and improvement initiatives.
• Drive a culture of safety accountability continuous improvement and operational excellence.

What Makes You a Good Fit:

• Bachelors Degree in Automotive Engineering Mechanical Engineering Operations Management or a related field.
• 4-6 years of relevant experience in automotive workshop field service or high-volume operations.
• At least 2 years of experience managing or supervising teams.
• Practical understanding of automotive workshop Body & Paint servicing or vehicle reconditioning operations.
• Strong experience managing operational KPIs and improving team productivity.
• Confident in handling manpower planning resource allocation and operational problem-solving.
• Strong leadership and people-management skills with the ability to motivate frontline teams.
• Good analytical skills with the ability to identify operational trends and take corrective action.
• Strong communication and stakeholder management skills.
• Proficient in Microsoft Office and comfortable working with operational reports and performance data.
• Comfortable travelling between locations when required.
• Able to perform effectively in a fast-paced high-volume operational environment.

What We Offer:

• Leadership exposure across automotive operations and multiple locations.
• Opportunity to drive meaningful improvements in productivity and service quality.
• Fast-paced environment with opportunities for career progression.
• Cross-functional exposure across automotive operations and support functions.