Operations Manager

Company Background

Our client is a leading logistics provider specializing in efficient and reliable supply chain solutions tailored to complex customer needs. With extensive experience across B2B and B2C sectors the company leverages innovation automation and e-commerce growth to deliver smarter and more streamlined operations. They are committed to optimizing supply chain performance and supporting business success through scalable solutions.

Job Description

• Lead and manage the logistics operations to achieve the operations key performance index and the required service standards
• Monitor and analyze P&L of the operations establish business controls and provide solutions to reduce cost and increase revenue.
• Defines roles and responsibilities plans for the departments future needs and operations; counsels employees on performance
• Works collaboratively with client and departmental staff to assure operational effectiveness adherence to polices and procedures and maximization of flow of all incoming and outgoing material.
• Supervises and develops staff and otherwise carries out supervisory responsibilities in accordance with the organizations policies and applicable laws
• Ensuring information/knowledge resources can be readily accessed and easily retrieved
• Manages quality system and continuous process improvement within the facility
• Additional responsibilities include process development and continuous improvement and managing total productivity.
• Responsible for meeting and exceeding customer metrics (cost quality Customer Service and Supplier Performance)
• Defines requirements for operation and ensures the implementation of new strategies and initiatives to effectively meet or exceed requirements & customer expectations.
• Drive Lean Warehousing System.
• Ensure safe work environment for all employees
• Administers and communicates company policies
• Regularly reviews performance expectations with leadership team. Providing expectations performance planning feedback to team members.
• Responsible for the training & development and performance discussions with staff.
• Maintain good working relationships with customers

Job Requirements

• This position requires at least 8 years of experience in logistics operations management providing overall direction implementation and continuous improvement in all phases of logistics solutions.
• Degree in Engineering Logistics Supply Chain Management Industrial Engineering or equivalent work experience in the logistics field.
• Good working knowledge of the following operations areas domestic distribution warehouse management inventory planning transportation management and logistics execution systems.
• Highly developed computer skills with a focus on MS Office suite products.
• Proven transportation /logistics / supply chain management knowledge
• Strategic thinking ability proven implementation results
• Superior customer relationship management skills
• In depth knowledge of international transportation with regional emphasis/expertise
• Excellent negotiation experience with subcontractors transporters & vendors.
• Experience with customs and regulatory issues related to logistics

Location: Iskandar Puteri Johor

Salary Range: Up to RM13k