Advisory Solution Consultant, Malaysia

Job Summary 

We are looking for a seasoned Advisory Solution Consultant to join the ROSEAN Solution Consulting team covering Malaysia Indonesia Philippines and Thailand. This is a senior individual contributor role for someone who thrives at the intersection of AI strategy data architecture and enterprise digital transformation and can translate that expertise into compelling customer-facing solutions. 

The ideal candidate is a data-first technologist and trusted advisor with deep hands-on experience designing end-to-end AI and data solutions for complex enterprise environments. ServiceNow platform knowledge is valued but what matters most is your ability to understand a customers data landscape architect intelligent workflows and connect AI capabilities to tangible business outcomes. You will partner with Account Executives across the ROSEAN patch to lead strategic pursuits run discovery and value engagements and shape how customers think about AI-driven transformation. 

Key Responsibilities 

1. AI & Data Advisory 

• Serve as the primary AI and data subject matter expert for strategic accounts across the ROSEAN territory. 
• Guide customers through the transition from fragmented data environments to unified AI-ready architectures covering data ingestion quality governance and model integration. 
• Advise on AI strategy including agentic AI large language model (LLM) integration retrieval-augmented generation (RAG) vector embeddings and structured vs. unstructured data use cases. 
• Help customers understand how data quality lineage and governance directly influence the effectiveness of AI outcomes and design solutions that address this dependency. 
• Articulate the distinction between AI as a point tool versus AI embedded in enterprise workflows and position accordingly. 

2. End-to-End Solution Design 

• Lead the design of scalable enterprise-grade solution architectures that span data ingestion AI processing workflow automation and experience layers. 
• Define integration patterns between source systems (ERP CRM ITSM cloud platforms) and AI/workflow layers using APIs event streams and data pipelines. 
• Conduct solution workshops architecture reviews and proof-of-concept engagements with C-level and technical stakeholders. 
• Own the technical narrative from discovery through to proposal ensuring coherence between customer pain points solution architecture and business value. 

3. Presales & Customer Engagement 

• Partner with Account Executives across Malaysia Indonesia Philippines and Thailand to qualify progress and close strategic opportunities. 
• Deliver executive-level presentations and solution demonstrations that connect AI and data capabilities to the customers specific business outcomes. 
• Respond to RFPs and RFIs with tailored architectural proposals and value narratives. 
• Run structured discovery and value engineering engagements to build a compelling business case grounded in the customers data. 

4. Thought Leadership & Strategy 

• Represent ServiceNow as an AI and data thought leader in customer briefings industry forums and partner events across the ROSEAN region. 
• Shape how the regional SC team approaches AI-led deals contributing reusable frameworks demo assets and solution blueprints. 
• Stay current with the evolving AI and data ecosystem (foundation models AI agents data mesh real-time analytics) and translate trends into actionable customer conversations. 

5. Cross-Functional Collaboration 

• Work closely with the cross functional team Account Executives and specialist overlay teams to align on account strategy and deal execution. 
• Provide mentorship and knowledge transfer to the broader SC team on AI and data topics. 
• Collaborate with ServiceNow product and engineering teams to surface regional customer feedback and influence roadmap priorities. 

Qualifications :

To be successful in this role you have:

Education & Experience 

• Bachelors or Masters degree in Computer Science Data Science Engineering Information Systems or a related field. 
• 10 years of experience in solution architecture presales or enterprise technology consulting with a significant portion focused on AI and data. 
• Demonstrated track record of leading complex multi-stakeholder technology engagements across enterprise accounts in Southeast Asia. 

AI Data & Process Expertise  

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry
• Deep understanding of the full data and process lifecycle: from business process mapping and workflow design through to data modelling ingestion pipelines (batch and streaming) data quality frameworks metadata management and data governance.  
• Ability to connect how upstream process inefficiencies and poor data capture practices create downstream AI failures and design solutions that address both the process and data layer simultaneously.  
• Experience translating operational workflows (IT HR customer service finance operations) into structured data models that can power analytics automation and AI decisioning.  
• Understands that AI is only as good as the processes feeding it and can advise customers on process standardisation and data discipline as a prerequisite to AI readiness. 
• Strong grasp of AI/ML fundamentals including supervised/unsupervised learning model training and inference feature engineering and model lifecycle management. 
• Familiarity with AI governance responsible AI principles model explainability and regulatory considerations relevant to Southeast Asian markets. 
• Experience with agentic AI concepts autonomous agents multi-agent orchestration tool use and human-in-the-loop design. 

Solution Architecture & Technical Breadth 

• Ability to design end-to-end enterprise solutions spanning data AI integration and workflow layers not just point solutions. 
• Experience with enterprise architecture frameworks (e.g. TOGAF) and integration patterns (REST/SOAP APIs event-driven architecture middleware). 
• Working knowledge of cloud platforms (AWS Azure GCP) and cloud-native deployment patterns. 
• ServiceNow platform experience is a strong advantage particularly across ITSM ITOM CSM App Engine or Now Assist/AI capabilities. Candidates with adjacent enterprise platform experience and a genuine interest in ServiceNow are equally encouraged to apply. 

Business & Interpersonal Skills 

• Ability to operate fluently at both the C-suite and technical architect level adapting language depth and framing to the audience. 
• Strong business acumen: able to connect technology architecture to cost reduction efficiency gains risk mitigation and revenue impact. 
• Excellent storytelling and presentation skills particularly in high-stakes competitive evaluations. 
• Culturally fluent and comfortable engaging across the diverse business environments of Malaysia (must-have) Indonesia Philippines and Thailand. 
• Self-starter who can manage multiple simultaneous engagements across a geographically distributed territory without close supervision. 

Preferred Qualifications 

• Experience in industries with strong ROSEAN representation: Financial Services Telco Energy & Resources or Manufacturing. 
• Familiarity with regional regulatory and data sovereignty considerations (e.g. Malaysia PDPA Indonesia PDPB Philippines DPA). 
• Exposure to enterprise AI platform vendors (e.g. Microsoft Azure AI Google Vertex AI AWS SageMaker Databricks) as either an architect or presales resource. 
• Prior experience working in or closely with a Solution Consulting Presales or Advisory Consulting function. 

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time