LulaBet

Key ResponsibilitiesOperational ManagementOversee daily customer support operations across live chat email and calls.Ensure adherence to service level agreements (SLAs) response times and quality standards.Manage escalations and ensure timely resolution of complex customer issues.Coor

Key ResponsibilitiesOperational ManagementOversee daily customer support operations across live chat email and calls.Ensure adherence to service level agreements (SLAs) response times and quality standards.Manage escalations and ensure timely resolution of complex customer issues.Coor

Responsibilities:Processing Payments: Processing client payments following internal procedures ensuring both accuracy and timeliness.Reviewing and Verifying Documents: Ensuring the accuracy and authenticity of documents such as identity documents bank account verification and other re

Responsibilities:Processing Payments: Processing client payments following internal procedures ensuring both accuracy and timeliness.Reviewing and Verifying Documents: Ensuring the accuracy and authenticity of documents such as identity documents bank account verification and other re

Payment Processing & Daily OperationsManage day-to-day processing of customer deposits withdrawals and refunds across multiple payment service providers (PSPs).Monitor payment queues and manually review transactions when required.Ensure timely payout processing according to internal S

Payment Processing & Daily OperationsManage day-to-day processing of customer deposits withdrawals and refunds across multiple payment service providers (PSPs).Monitor payment queues and manually review transactions when required.Ensure timely payout processing according to internal S

Key ResponsibilitiesOperational ManagementOversee daily customer support operations across live chat email and calls.Ensure adherence to service level agreements (SLAs) response times and quality standards.Manage escalations and ensure timely resolution of complex customer issues.Coor

Key ResponsibilitiesOperational ManagementOversee daily customer support operations across live chat email and calls.Ensure adherence to service level agreements (SLAs) response times and quality standards.Manage escalations and ensure timely resolution of complex customer issues.Coor

 Prepare and manage daily cash-flow forecasts and 730 day rolling projectionsOversee daily withdrawal processing risk-based reviews and payment authorisationsManage employee leave timesheets and monthly payrollReview and authorise creditor reconciliations and payment runsProduce and d

 Prepare and manage daily cash-flow forecasts and 730 day rolling projectionsOversee daily withdrawal processing risk-based reviews and payment authorisationsManage employee leave timesheets and monthly payrollReview and authorise creditor reconciliations and payment runsProduce and d