Operations Specialist

We are one of the leading tech-driven media and entertainment companies producing uplifting content in 17 languages for people of all ages. Known for award-winning art and pop culture magazine and top DIY channel Crafty Panda we fight the worlds boredom at an unprecedented speed: 160 million site views per month and 62 billion video views per year. Our team comprises over 600 creative individuals who work across 42 countries and 4 offices in Vilnius Lithuania.
We are excited to announce that we are seeking an Operations Specialist to join our team for the award-winning art and pop culture magazine . Prepare to work for a leading publisher of uplifting stories that cure boredom all over the world!

What You Will Do:

• Assist in mapping and documenting current workflows across content production. Help identify bottlenecks based on team feedback;

• Work with cross-functional teams to understand their daily pain points and operational needs;

• Help maintain clear up-to-date internal documentation and operational guides for the team;

• Actively test new AI tools and features to find ways to streamline daily processes;

• Help the team with daily AI prompt engineering sharing tips and tricks to help everyone operate faster;

• Assist in documenting AI best practices and setting up basic automations to eliminate repetitive tasks;

• Maintain and update operational dashboards;

• Gather and structure data from Google Analytics and Chartbeat for weekly reports;

• Support HR and leadership in tracking and administering incentive programs tied to content quality speed and engagement goals.

What We Expect:

• Bachelors degree in Value Chain Management Business Administration Operations Management Data Analysis or a related field;

• Experience in process improvement operations or data tracking (experience in digital publishing or media is a huge plus);

• Strong skills in Excel / Google Sheets and a high willingness to learn analytical tools (Google Analytics Chartbeat Looker Power BI);

• Hands-on experience using AI tools (ChatGPT Claude or similar) in a work academic or personal context - not just aware of them but actually using them to solve problems;

• Curious and when faced with a roadblock your first instinct is to look for solutions yourself (using AI research or documentation) rather than waiting to be told;

• Strong communicator who can collaborate across diverse teams and clearly explain process steps to creative colleagues.

What We Offer:

• Well foster your growth: get encouraged to train your extra skills talents or passion and apply them at work;

• Well cover your health: private health and accident insurance will be at your service after the first 3 months with us;

• Well celebrate your success: bonuses for weddings childbirths referred friends and more;

• Well give you memories: immerse yourself in themed parties team buildings and other events.

Salary: 2600 - 3100 euros/gross (depending on experience qualifications and specific skill sets).